Intraday and scheduling specialist
2 semanas atrás
Intraday and Scheduling Specialist (m/f/d)About Salt ServicesAtSalt Services , we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactiveScheduling Specialist(m/f/d)to contribute to the growth and success of ourCustomer Care Team.As an Intraday Specialist, you will play a key role in monitoring and optimizing daily operational performance, ensuring service levels are met through real-time adjustments and effective coordination with operational teams.Key ResponsibilitiesDemand Forecasting,using historical data and trend analysis to accurately anticipate future staffing requirements;Workforce Planningby defining optimal staffing levels across schedules, tasks, and locations to meet operational demands;Holiday and Training Planningaligned with capacity forecasts and business needs;Shift Optimizationthrough the design of efficient work schedules that balance business requirements, employee skills, cost efficiency, and individual preferences;Time and Attendance Management,including tracking working hours and managing leave requests to ensure accurate payroll processing;Real-Time Workforce Managementwith immediate schedule adjustments to address absences, demand fluctuations, or unforeseen operational challenges;Compliance and Governance,ensuring all workforce plans and schedules adhere to labour legislation and internal company policies.Basic qualifications1–2 years of experience inWorkforce Management , Operations, or a Contact Centre environment;Strong analytical and problem-solving skills with high attention to detail;Excellent communication and coordination skills across teams and departments;Proficiency in WFM tools (e.g. Proscheduler or equivalent) and Excel / Google Sheets (highly valued);Ability to work under pressure and make quick, data-driven decisions;Fluent English (C2 level) –mandatory;Fluency in German or French is a strong plus;Willingness to work in a fast-paced, dynamic, and multicultural environment;Willingness to workfully on-site.Nice to haveKnowledge of forecasting, scheduling, and capacity planning principles.Experience managing multilingual or multi-market operations.Understanding of KPI frameworks such as SLA, AHT, and FCR.What we offerCompetitive compensation package aligned with the roleMeal allowanceTransportation allowanceHealth insuranceReal opportunities for professional growth and career development
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Intraday And Scheduling Specialist
1 semana atrás
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Intraday and Scheduling Specialist
3 semanas atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d)About Salt ServicesAt Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactive...
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Intraday and Scheduling Specialist
3 semanas atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d)About Salt ServicesAt Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactive...
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Intraday and Scheduling Specialist
1 semana atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d)About Salt ServicesAt Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers' expectations. We foster a dynamic, collaborative, and results-driven environment.The roleWe are looking for a motivated and proactive...
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Intraday and Scheduling Specialist
3 semanas atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services , we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...
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Intraday and Scheduling Specialist
3 semanas atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services , we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...
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Intraday and Scheduling Specialist
1 semana atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d)About Salt Services At Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers' expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and proactive...
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Intraday and Scheduling Specialist
1 semana atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...
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Intraday and scheduling specialist
1 semana atrás
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services , we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers’ expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...
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Intraday and Scheduling Specialist
Há 7 dias
Lisbon, Portugal Salt Services SA Tempo inteiroIntraday and Scheduling Specialist (m/f/d) About Salt Services At Salt Services, we believe that success is built through teamwork. Well-aligned teams are essential to delivering excellent service and exceeding our customers' expectations. We foster a dynamic, collaborative, and results-driven environment. The role We are looking for a motivated and...
