Customer Success Manager
Há 2 dias
The CompanyEXADS is an international software start up specialising in ad tech. In business since 2013, EXADS is a self sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia, made up of 200+ talents. At EXADS, we actively develop and maintain our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry. We are revolutionising the online ad-serving industry for advertisers, publishers and networks alike. The Role:As EXADS continues to grow, we're looking for a versatile Customer Success Manager to join our team. You'll be the primary point of contact for our clients, balancing excellent support delivery with identifying growth opportunities. This role is perfect for someone who enjoys both helping customers succeed and contributing to revenue growth.Responsibilities: Advocate and main point of contact for EXADS SaaS products with external clients Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients Onboarding and educating new EXADS clients as they get started with the platform Addressing client issues and working on possible solutions Guiding and providing support for any technical and/or API integrations Acting as the voice of the customer internally Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling Identifying expansion opportunities and partnering with Sales to successfully close such opportunities You have: Previous experience in digital advertising/marketing/a SaaS company Previous experience in a customer-facing role/environment: customer support and
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