Customer Support Leader: Drive Impact
Há 5 horas
Key Responsibilities Customer Ownership: Take full ownership of customer satisfaction, ensuring all issues are actively managed to resolution. Delegate effectively while maintaining accountability for outcomes and keeping customers informed throughout the process. Drive Performance: Monitor and report on key support metrics, ensure SLA adherence, and manage priority escalations. Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Success teams to close feedback loops and improve customer experience. Coach and Align team members: Provide mentorship and strategic direction to Support engineers, fostering a sense of ownership, consistency and collaboration. Customer Feedback Management: Review and analyze customer feedback to identify recurring issues and improvement opportunities. Drive corrective actions to address negative experiences and reinforce positive ones. Process Improvement: Continuously evaluate internal workflows to identify inefficiencies and propose actionable improvements that enhance quality, speed, and consistency of support delivery as well as improve internal documentation, knowledge bases, and secure troubleshooting guides. Drive Customer Support Escalations: Even a oiled machine gets a strongly opinionated customer from time to time. We rely on the Customer Support Manager to interface with these customers and shepherd their strong reaction through an internal process to bring direction, closure and well defined next. Strong communication skills are a must Qualifications 5+ years of experience in technical support, with a preferred 2+ years in a leadership role. Proven track record in Security and SaaS or software product support environments. Understanding of support KPIs, reporting, and service management tools (Zendesk, Jira). Excellent written and verbal communication skills, with the ability to convey complex issues clearly. Ability to support customers across platforms (e.G., mobile, desktop, server, embedded) and languages (e.G., Java, .NET, C/C++, Android, iOS). Preferred: Experience managing or aligning remote, globally distributed support teams. Preferred: A subject matter expert for code obfuscation, application protection, and tamper technologies. Equal Opportunity Statement An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr
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Customer Support Leader: Drive Impact
1 semana atrás
Setúbal, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroSecurity brands within Sembi are looking for a Customer Support Manager to lead their high-performing support teams. This role requires strong leadership skills in order to successfully manage, coach and guide globally distributed teams to deliver an outstanding customer experience. Key Responsibilities Customer Ownership : Take full ownership of customer...
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Customer Support Leader: Drive Impact
Há 9 horas
Setúbal, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroA leading staffing agency in Setúbal, Portugal, seeks an experienced Customer Support Manager to ensure customer satisfaction and manage a team effectively. The role requires at least 5 years of technical support experience, with significant leadership exposure in SaaS or software environments. A strong track record in communication and performance...
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Customer Support Specialist
1 semana atrás
Setúbal, Setúbal, Portugal Mindspring Tempo inteiroThe Customer Support team at is responsible for onboarding, educating and supporting customers across all Mindspring products. This role interacts with teams from all over the business and provides a great learning opportunity.You will play a key role in scaling and developing a best-in-class, effortless customer experience by supporting Mindspring customers...
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Marketing Customer Support Representative
1 semana atrás
Setúbal, Portugal Cross Border Talents Tempo inteiroJob Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): / - Monday to Sunday - Operating hours: 07:00 – 19:00 - Rotative shifts: - 07:00 – 16:00 - 10:00 – 19:00 Later Phase (TBC by client): - 24/7 Rotative Shifts - 2...
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Digital Growth Leader — Portuguese Ops
1 semana atrás
Setúbal, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroA leading employment agency is seeking a Digital Sales Leader for its operations in Portugal. This role involves recruiting and managing a digital team, optimizing the website customer journey, and monitoring agency performance. The ideal candidate will have demonstrated expertise in digital sales, strong analytical and communication skills, and familiarity...
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Digital Growth Leader — Portuguese Ops
1 semana atrás
Setúbal, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroA leading employment agency is seeking a Digital Sales Leader for its operations in Portugal. This role involves recruiting and managing a digital team, optimizing the website customer journey, and monitoring agency performance. The ideal candidate will have demonstrated expertise in digital sales, strong analytical and communication skills, and familiarity...
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Customer Support
3 semanas atrás
Setúbal Municipality, Portugal Genpact Tempo inteiroAt Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industryfirst accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From...
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Customer Support
Há 7 dias
Setúbal, Portugal Genpact Tempo inteiroSolera Solera is a global leader in data, technology, and software solutions that manage and protect life’s most important assets: our cars, homes, and digital identities. We are committed to delivering innovation and excellence to our customers worldwide through smart technology and exceptional service. The Role We are looking for a Customer Support...
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Setúbal, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroHead of Security | Daily Rate Contract | Remote Role | €500-635 A critical leadership role shaping the future of a global enterprise. Are you a senior security leader ready to take ownership of security for an entire global organization at a pivotal point in its evolution? This is an impact contract role where your decisions, strategy, and leadership will...
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Setúbal Municipality, Portugal Genpact Tempo inteiroReady to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...
