Customer Support
1 semana atrás
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industryfirst accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. Inviting applications for the role of Customer Support - Process Associate – French/German/Spanish - Onsite Lisbon Responsibilities: Responsible for providing support for customers across voice by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic. Qualifications we seek in you Any Graduate degree (good to have) Strong problem-solving and decision-making abilities Experience in Customer Service/Support with voice Ability to multitask, prioritize, and manage time effectively Familiarity with customer relationship management (CRM) systems and practices Great communication skills to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English Very good knowledge of English and French/German/Spanish/Brazilian Portuguese, min B2 Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progres. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
-
Dutch speaking customer support
4 semanas atrás
Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroReference: COLI We offer - Health Insurance & Life Insurance & Family Plan (Spouse and Children) - Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit) - Meal allowance: 7.63 € per day of work, paid in 11...
-
Desktop Support Engineer
2 semanas atrás
Lisboa, Portugal Advance Global It Support (Agits) Tempo inteiroJOB DESCRIPTION Desktop Technician will provide day to day local/ Remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
-
Customer Support
1 dia atrás
Lisboa, Lisboa, Portugal Rocket Stars Tempo inteiroDutch Customer Advisor in LisbonDrive Premium Customer Experiences in Coffee SupportJoin a world-renowned coffee brand and become the trusted point of contact for customers who value qualityand service. As a Customer Support Specialist, you'll assist clients across phone, email, and chat — ensuringsmooth ordering, subscriptions, and product support while...
-
Customer Support
Há 18 horas
Lisboa, Portugal JUJUR Tempo inteiroPosition: Customer Support Location: Lisbon, Portugal Employment type: Full-time (6 month contract) DUTIES AND RESPONSIBILITIES:Provide support to customers by phone, email, chat and social media channels Handle with all questions and inquiries about products and services Actively work on the optimization of all processes related to customers Closely work...
-
Customer support
Há 18 horas
Lisboa, Portugal Cross Border Talents Tempo inteiroJoin us as a Customer support - Digital Marketing - ITALIAN Speaker Job Description:Are you passionate about online marketing and new technologies? Join one of the leading tech companies as a Customer Support Specialist. Our client is the #1 in online marketing with a current annual revenue of more than 100 billion US dollars. In this role, you will provide...
-
Customer Support Manager
1 semana atrás
Lisboa, Portugal Reachdesk Tempo inteiro**About Us**: Reachdesk is a cutting-edge B2B gift-sending platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise (from our warehouses), and build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments...
-
Customer Support
Há 18 horas
Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer support agent - Italian speaking Are you looking for whats next? Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. If youre looking to grow and be inspired, as a Customer...
-
Customer Support Representative
Há 18 horas
Lisboa, Portugal Essence Coaching Group Tempo inteiroCustomer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You'll Do • Deliver...
-
Customer Support
Há 18 horas
Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer Care Specialist - All the languages Would you like to improve your career in a tech company in Europe? Apply for this job position and we can have a scheduled appointment with competitive salaries and accomodation. Job Description As a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support...
-
Customer Support Representative
1 semana atrás
Lisboa, Portugal Essence Coaching Group Tempo inteiroCustomer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You’ll Do • Deliver...
