German Customer Support in Porto

2 semanas atrás

Matosinhos, Portugal Cross Border Talents Tempo inteiro

Launch Your Career in Tech Support – Help Users Worldwide Join a dynamic, team-oriented environment where your technical skills and problem-solving mindset can shine. If you're a strong communicator who enjoys assisting others and working in fast-paced settings, this role offers the perfect opportunity to support global users of cutting-edge digital products—exclusively via chat and email, with no phone calls involved. Role Overview: As a Customer Support Specialist, you'll be at the forefront of ensuring seamless customer experiences. Through written communication channels, you'll assist users, troubleshoot issues, and provide reliable guidance. This role is ideal for individuals who thrive on structured processes, care about customer satisfaction, and want to grow within a collaborative, tech-driven team. Key Responsibilities: Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses Use established support workflows (SOPs) to resolve issues or escalate when neededConsistently meet service standards, including quality metrics and SLA targetsStay current on product updates and best practices through ongoing training and feedbackApproach every case with a customer-first, solution-oriented attitudeShare ideas to optimize support processes and contribute to continuous improvement Requirements: Proficiency in German (C2 level) Proficiency in English (B2 level) EU citizenship or a Portuguese residency card At least one year of experience in Customer Support or a related role Strong analytical, leadership, and communication abilities Desire to learn and advance in the field Why join us: Competitive Salary: Your expertise and dedication are rewarded Language Bonus: Additional rewards for your language proficiency Meal Allowance: Daily support during your work hours Health & Life Insurance: Comprehensive benefits for your well-being Collaborative Team: Be part of a communicative and supportive work environment Relocation Assistance: Smooth transition support for your move Onsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career

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