Front Office Operations Manager

Há 4 dias


Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro
Job Description:

The Pestana Hotel Group is a leading Portuguese hotel operator with 100 hotels across three continents. We are seeking an experienced Front Office Manager to oversee the reception operation at the Pestana Palace Hotel.

Key Responsibilities
  1. Develop and implement front desk objectives and procedures to ensure exceptional customer service.
  2. Manage staff recruitment, training, and shift scheduling to optimize productivity.
  3. Tackle guest complaints and inquiries while maintaining a high level of professionalism.
  4. Maintain a clean and organized front desk and reception area to reflect positively on the hotel's image.
  5. Oversee front desk office supplies and equipment to prevent downtime.
  6. Manage budgets, records, and contracts in accordance with company policies.
  7. Supervise all front desk activities, including bookings, appointments, phone calls, and emails.
  8. Conduct regular performance reviews with front desk staff to identify areas for improvement.
  9. Prepare and present reports and feedback to the general manager for strategic decision-making.
  10. Perform administrative tasks such as filing and record updates as needed.


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    **Job Summary:**We are seeking an experienced and skilled Front Office Manager to oversee the reception operations at our hotel.As a key member of our front desk team, you will be responsible for implementing front desk objectives and procedures, hiring and training staff, managing shift schedules, and ensuring exceptional customer service. You will also...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    At GrabJobs, we are seeking a highly skilled and motivated Front Office Operations Manager to join our team at Hilton in Lisbon.The ideal candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams.Key responsibilities will include supervising the efficient operations of reception, supporting team...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Job Description:We are seeking a skilled and motivated Front Office Shift Leader to join our team at Hilton in Lisboa.This is an excellent opportunity for a candidate who is strong in leadership, critical thinking, and has a positive mindset.Duties and Responsibilities:Supervise the efficient operations of reception, including check-in/check-out...

  • Front Office Leader

    Há 4 dias


    Lisboa, Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    Key ResponsibilitiesThis leadership position involves managing the daily operations of the Front Office, ensuring smooth guest arrivals and departures, maintaining service excellence, and fostering employee engagement. Additionally, the Front Of The House Manager collaborates with other departments, such as Housekeeping and Security, to enhance overall guest...


  • Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro

    The Pestana Hotel Group is the largest Portuguese hotel group with 100 hotels across three continents.We are seeking an experienced Front Office Manager to lead the reception operation at the Pestana Palace Hotel.Key ResponsibilitiesImplement front desk objectives and procedures.Hire, train staff, and manage shift schedules.Address guest complaints and...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.We are currently seeking a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Sintra Golf.Key ResponsibilitiesImplementing front desk objectives and procedures.Hiring and training staff and...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.We are currently seeking a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Palace Hotel.Key ResponsibilitiesImplementing front desk objectives and procedures.Hiring and training staff and...

  • Front Office Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro

    The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Palace Hotel;Key Responsibilities· Implementing front desk objectives and procedures.· Hiring and training...


  • Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro

    The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Palace Hotel.Key ResponsibilitiesImplementing front desk objectives and procedures.Hiring and training staff...

  • Front Office Manager

    1 dia atrás


    Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro

    The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents. We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Palace Hotel. Key Responsibilities Implementing front desk objectives and procedures. Hiring and training...


  • Lisboa, Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Front Office Manager to join our team at Sheraton Cascais Resort. As a key member of our Rooms Division, you will be responsible for leading the Front Office operations, ensuring exceptional guest experiences, and adherence to brand standards.Main Responsibilities:Manage the...


  • Lisboa, Lisboa, Portugal Sensei Tempo inteiro

    Responsibilities and ExpectationsAs a Front Desk Receptionist, you will be responsible for managing the front office operations, including answering phone calls, responding to emails, and handling visitor inquiries.You will also be expected to maintain accurate records, perform data entry tasks, and collaborate with other departments to ensure seamless...


  • Lisboa, Lisboa, Portugal Sana Hotels Tempo inteiro

    No coração da cidade de Lisboa, perto da emblemática Praça do Marquês de Pombal e da Avenida da Liberdade, encontra-se localizado o Hotel EPIC SANA Marquês, moderno, com quartos espaçosos e decoração contemporânea, equipado para todas as necessidades, seja em negócios ou lazer.Com o objetivo de proporcionar o melhor serviço aos nossos hóspedes,...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About Four SeasonsAs a Night Auditor at Four Seasons, you will play a critical role in ensuring the smooth operation of our Front Office. You will be responsible for processing guest registrations, performing nightly balancing, and maintaining room status inventory.About the LocationLisbon's most iconic address, our historic Hotel offers a unique blend of...


  • Lisboa, Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

    No coração da cidade de Lisboa, perto da emblemática Praça do Marquês de Pombal e da Avenida da Liberdade,se localiza o Hotel EPIC SANA Marquês, moderno, com quartos espaçosos e decoração contemporânea, equipado para todas as necessidades, seja em negócios ou lazer.Com o objetivo de proporcionar o melhor serviço aos nossos hóspedes, estamos a...

  • Front Office Shift Leader

    3 semanas atrás


    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    .Social network you want to login/join with:Front Office Shift Leader - with Great Benefits, LisboaClient:HiltonLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:50Posted:23.01.2025Expiry Date:09.03.2025Job Description:We are hiring an enthusiastic Front Office Shift Leader to join our incredible team at Hilton in...

  • Front Office Manager

    Há 24 horas


    Lisboa, Lisboa, Portugal Sheraton Cascais Resort Tempo inteiro

    Job OverviewSheraton Cascais Resort is seeking a highly skilled Front Office Manager to lead our Rooms Division team. This is an exciting opportunity to join a dynamic and growing organization and contribute to delivering exceptional guest experiences.About the Job:The successful candidate will be responsible for managing the daily operations of the Front...


  • Lisboa, Lisboa, Portugal SANA Hotels Tempo inteiro

    No coração da cidade de Lisboa, perto da emblemática Praça do Marquês de Pombal e da Avenida da Liberdade, encontra-se localizado o Hotel EPIC SANA Marquês, moderno, com quartos espaçosos e decoração contemporânea, equipado para todas as necessidades, seja em negócios ou lazer.Com o objetivo de proporcionar o melhor serviço aos nossos hóspedes,...


  • Lisboa, Lisboa, Portugal Pestana Hotel Group Tempo inteiro

    The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Cascais Hotel; Key Responsibilities · Implementing front desk objectives and procedures.· Hiring and...

  • Front-Office Supervisor

    4 semanas atrás


    Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiro

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.We are looking for a Front-Office Supervisor to join our pre-opening team at Andaz Lisbon. Expected to open in Mid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital.Andaz Lisbon is set to become the...