Lisbon-Based Customer Service Expert
Há 5 dias
**Company Overview**
We are a global leader in the BPO industry, with 170,000 employees across the globe. Our innovative solutions, technology, and expertise are designed to support the operational needs of our clients and deliver seamless experiences to customers in the moments that matter.
We have a rich cultural history and a colorful city view. Lisbon is a European capital that offers a delicious cuisine, famous cafe culture, friendly people, and a happy-go-lucky urban life. The warm climate all year round and sunny beach life next to the Atlantic make it an attractive destination for expats.
**Job Description**
In this role as a Holiday Consultant, you will be responsible for:
- Providing accurate and detailed information about our holiday offers
- Managing and responding to customer requests through phone and email
- Assisting customers with managing their bookings, queries, and requests
- Ensuring excellent customer satisfaction by exceeding customer expectations
**Required Skills and Qualifications**
To succeed in this role, you need to possess:
- Native-level proficiency in German and a minimum C1 level of English
- A valid Portuguese work permit
- Living in or willing to relocate to Lisbon for an international career and life experience
- Flexibility and ability to adapt to changes with a positive mindset
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
**Benefits**
We offer a competitive package including:
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week) Monday-Sunday 8:00-20:00
- Salary conditions: €1375 gross/month + €300 loyalty bonus every 3 months + €3000 signings bonus + performance bonus €120 from 4th full month
- Health insurance provided from the beginning
- Paid professional training
- Employee discounts
- Fun and engaging company-wide initiatives
- Excellent work culture
For international candidates, we provide additional benefits:
- Up to €200 for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)
- Up to €360 for accommodation/months for the first 3 months (reimbursed during 3 months)
- Accommodation support customized to your needs and budget
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