Software Quality Assurance Specialist
Há 7 dias
Company Overview
At Cross Border Talents, we're a dynamic and multicultural team based in Porto, Portugal. We're looking for a talented Quality Assurance specialist to join our ranks.
Job Description
We're seeking an experienced Quality Assurance specialist to monitor interactions between our Customer Service Representatives and clients across various platforms. The ideal candidate will have strong analytical skills and be fluent in Greek, with high proficiency in English.
Key Responsibilities:
- Monitor and assess customer service interactions to identify areas for improvement.
- Implement best-in-class Quality Assurance standards to ensure exceptional service delivery.
- Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
- Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
- Develop and implement training programs to enhance the skills of Customer Service Representatives.
- Participate in continuous improvement initiatives to optimize processes and ensure compliance with company policies.
Required Skills and Qualifications:
- Bachelor's degree or equivalent experience.
- Previous experience in call centers/BPOs is highly advantageous.
- Solid understanding of Microsoft Office Suite and contact center trends.
- Certification in Six Sigma Yellow Belt is a plus.
- Strong communication, analytical, and problem-solving skills.
Benefits:
Competitive salary based on your skills and experience: €35,000 per year (approximately).
Be part of a multilingual, creative, and inclusive team with a friendly atmosphere.
Professional development opportunities to grow and reach your full potential.
Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation.
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAbout UsAt Cross Border Talents, we are committed to delivering high-quality software solutions that meet the needs of our clients. As a Software Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our software products.
-
Software Quality Assurance Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the RoleAt Phiture, we are seeking a highly skilled Software Quality Assurance Specialist to join our team. In this role, you will play a crucial part in ensuring the quality of our software products.Responsibilities:Develop detailed test plans and test cases based on provided requirements.
-
Senior Software Quality Assurance Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Grupo Data Tempo inteiroSoftware Quality Assurance SpecialistWe are seeking a highly skilled and experienced Software Quality Assurance Specialist to join our team at Grupo Data.About the Role:This is an exciting opportunity for a motivated and detail-oriented individual to contribute to the development of innovative IT solutions. As a Software Quality Assurance Specialist, you...
-
Software Quality Assurance Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Miniclip Tempo inteiroMiniclip is a global leader in games, with a mission of unleashing the gamer in everyone. As a Software Quality Assurance Specialist, you will play a key role in ensuring the quality of our product releases.Job SummaryWe are seeking a highly motivated and organized individual to join our QA team as a Software Quality Assurance Specialist. This is a...
-
Software Quality Assurance Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroJob OverviewWe are seeking a skilled Software Quality Assurance Specialist to join our team at Match Profiler, an Information Systems consulting firm with a strong presence in the national and international market since 1999. Our multidisciplinary competences and know-how in IT enable us to contribute, optimize, and drive forward our clients' projects.
-
Quality Assurance Specialist Lead
3 semanas atrás
Lisboa, Lisboa, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiroAbout the RolePuroclean Certified Restoration Specialist Of Auburn is seeking a dedicated Quality Assurance Specialist to ensure the overall quality and integrity of our products and services.The successful candidate will be responsible for developing and executing test plans, conducting thorough testing, identifying and documenting defects, and...
-
Lisboa, Lisboa, Portugal Engine B Tempo inteiroAt Engine B, Lisbon, Portugal">Engine B specializes in generative AI tools that automate complex tasks in professional services. In 2024, the company was acquired by CliftonLarsonAllen (CLA), combining its AI expertise with CLA's industry knowledge to deliver innovative solutions.">We are seeking a Software Quality Assurance Specialist to join our...
-
Software Quality Assurance Engineer
2 semanas atrás
Lisboa, Lisboa, Portugal Miniclip Sa Tempo inteiroAbout Miniclip SaAt Miniclip Sa, we're looking for a highly skilled Software Quality Assurance Engineer - Automation Specialist to join our team. In this role, you'll play a key part in ensuring the quality of our games and services.Job SummaryWe're seeking an experienced QA engineer who can develop and maintain automated testing tools and scripts to support...
-
Quality Assurance Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroExperience the Power of Technology with CapgeminiRole OverviewWe are seeking a skilled Quality Assurance Specialist to join our dynamic team at Capgemini. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality of our software solutions.Key ResponsibilitiesCollaborate with business analysts to convert functionalities...
-
Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiroEngineeringuk is seeking a highly skilled Technical Lead Software Quality Assurance Specialist to join our team.About the RoleThis is an excellent opportunity for a senior QA professional to lead and collaborate with cross-functional teams to deliver high-quality software solutions. As a Technical Lead Software Quality Assurance Specialist, you will be...
-
Lisboa, Lisboa, Portugal Innowave Tempo inteiroInnoWave, a dynamic and innovative technology company based in Lisbon, Portugal, is seeking a highly skilled Senior Software Quality Assurance Specialist to join their team. The successful candidate will have the opportunity to work on exciting projects, develop their skills, and contribute to the company's mission of delivering high-quality software...
-
Software Quality Assurance Engineer
3 semanas atrás
Lisboa, Lisboa, Portugal Nareia Software Tempo inteiroWe are seeking a talented Software Quality Assurance Engineer to contribute to the creation and launch of innovative solutions at Nareia Software.As a Senior Functional Tester, you will have the opportunity to develop and execute functional test plans, work collaboratively with our team, and foster personal and professional growth in a protected...
-
Software Quality Assurance Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiroJob OverviewWe are seeking a skilled Software Quality Assurance Specialist to join our Engineering team in Lisbon, Portugal.About the RoleThis is an exciting opportunity for a highly motivated and experienced Senior Test Engineer to ensure that our Network On Demand applications meet the highest quality standards.Key ResponsibilitiesDesign and execute...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroKey Job ResponsibilitiesWe are seeking a highly skilled Software Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key member of our Engineering team, you will be responsible for ensuring the quality of our web applications, APIs, and data platforms.Key responsibilities include:Developing automated testing frameworks to ensure the...
-
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob DescriptionWe are seeking a skilled Software Quality Assurance Specialist to join our team in Portugal. This role involves developing and executing test plans, identifying defects, and collaborating with cross-functional teams to enhance product quality.Key Responsibilities:Develop detailed test plans and test cases based on software requirements and...
-
Junior Software Quality Assurance Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Veeam Tempo inteiroCompany OverviewVeeam, the global market leader in data protection and ransomware recovery, is dedicated to empowering organizations with radical resilience through data security, recovery, and freedom. Our Veeam Data Platform delivers a comprehensive solution for cloud, virtual, physical, SaaS, and Kubernetes environments, providing peace of mind for IT and...
-
Quality Assurance Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiroAbout the RoleNoesis Portugal is seeking a skilled Quality Assurance Specialist to join our team in Lisbon. This role involves creating test cases, performing manual testing of software applications, identifying bugs, and reporting them effectively.
-
Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiroAbout Noesis PortugalNoesis Portugal is a leading company in the field of quality management, seeking experienced professionals to join our team in Lisbon. Our mission is to deliver high-quality solutions that meet the needs of our clients.Job OverviewThis is an exciting opportunity for a seasoned Quality Assurance Specialist to lead our testing efforts and...
-
Senior Software Quality Assurance Automation Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Grit Solutions Tempo inteiroCompany Overview">We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations. At Grit Solutions, it's all about the journey to get there. We believe talent and intelligence are important, yet passion and perseverance are the key to achieving any goal.">Job Description">This is an exciting opportunity for a...
-
Software Quality Assurance Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroCompany OverviewMatch Profiler is a leading Information Systems consulting firm with a strong presence in the national and international market since 1999. We empower our clients with multidisciplinary competences and know-how in IT, enabling us to contribute to their success.">About the RoleWe are currently recruiting for a Software Quality Assurance...