Software Quality Assurance Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview
At Cross Border Talents, we're a dynamic and multicultural team based in Porto, Portugal. We're looking for a talented Quality Assurance specialist to join our ranks.

Job Description
We're seeking an experienced Quality Assurance specialist to monitor interactions between our Customer Service Representatives and clients across various platforms. The ideal candidate will have strong analytical skills and be fluent in Greek, with high proficiency in English.

Key Responsibilities:

  • Monitor and assess customer service interactions to identify areas for improvement.
  • Implement best-in-class Quality Assurance standards to ensure exceptional service delivery.
  • Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
  • Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
  • Develop and implement training programs to enhance the skills of Customer Service Representatives.
  • Participate in continuous improvement initiatives to optimize processes and ensure compliance with company policies.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience.
  • Previous experience in call centers/BPOs is highly advantageous.
  • Solid understanding of Microsoft Office Suite and contact center trends.
  • Certification in Six Sigma Yellow Belt is a plus.
  • Strong communication, analytical, and problem-solving skills.

Benefits:
Competitive salary based on your skills and experience: €35,000 per year (approximately).
Be part of a multilingual, creative, and inclusive team with a friendly atmosphere.
Professional development opportunities to grow and reach your full potential.
Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation.



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