Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Gigroup Tempo inteiro
Job Title: Customer Service Representative - French/Portuguese

We are looking for a dynamic customer service representative to support our operations in Portugal and other European markets. The ideal candidate will have fluent oral and written skills in French, Portuguese, and English, as well as experience in customer service.



Main Responsibilities:


  1. Investigate case details to determine the root cause of issues
  2. Learn and master multiple applications and resources
  3. Communicate quickly and effectively to internal and external stakeholders
  4. Triage and escalate urgent issues in order to drive them to resolution
  5. Complete thorough documentation and notation on customer contacts and trends
  6. Provide feedback to management teams regarding processes and trends


Requirements:


  1. Fluent in oral and written French, Portuguese, and English
  2. Experience in customer service (preferential)
  3. Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
  4. Available to work on site in Lisbon in rotating shifts between 8am and midnight


What we offer:


  1. Contract with our client
  2. Private health insurance
  3. Gym pass membership
  4. Other benefits


If you are a motivated and customer-focused individual who is fluent in French, Portuguese, and English, we encourage you to apply for this exciting opportunity to join our team at Gigroup.



About Gigroup:

Gigroup is a company that values diversity and inclusion, and we are committed to providing equal opportunities for all candidates. We believe in promoting a culture of inclusion and eliminating factors that may discourage or hinder access, permanence, and growth in the workplace.



  • Lisboa, Lisboa, Portugal United Parcel Service Tempo inteiro

    Job Title:Customer Service RepresentativeAbout the Job:As a Customer Service Representative at United Parcel Service, you will be the primary point of contact for our customers. Your role will involve managing customer interactions via phone, providing accurate and complete information, and professionally resolving any incidents that may...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    At Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing support via phone, email, and chat.Responsibilities:* Provide exceptional customer service and support* Handle customer...

  • Customer Service Ambassador

    3 semanas atrás


    Lisboa, Lisboa, Portugal Interstate Ac Service Tempo inteiro

    Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at Interstate Ac Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Join Our TeamCustomer Service RepresentativeWe are looking for a talented Customer Service Representative to join our team. As a key member of our contact center, you will be the first point of contact for our customers, providing support and resolving their queries in a timely and efficient manner.Key Responsibilities:Respond to customer inquiries via...


  • Lisboa, Lisboa, Portugal Speakit Tempo inteiro

    About the Role: We're seeking a highly skilled Customer Service Representative to join our team at Speakit. As a Customer Service Representative, you'll be the face of our company, providing top-notch support to our clients. Your primary responsibility will be to respond to customer inquiries and resolve any issues that may arise in a timely and professional...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Job Squad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced environment.About the RoleThe ideal candidate will have excellent communication skills in German and English, strong...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    Job SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team in Copenhagen, Denmark. As a key member of our multilingual recruitment company, you will be responsible for providing exceptional customer support to clients across Europe.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Service Role OverviewWe are seeking a motivated Customer Service Representative to join our team in Lisbon. As a representative, you will be responsible for providing excellent customer service via social media, supporting customers with product information, and processing warranty cases.Key ResponsibilitiesProvide customer service via social...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    French Customer Service Representative Job DescriptionWe are looking for a highly motivated and detail-oriented French Customer Service Representative to join our team. As a French Customer Service Representative, you will be responsible for providing excellent customer service to our clients in French, resolving customer complaints, and handling customer...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Job Title: German Customer Service RepresentativeAbout the Role: We are seeking a highly skilled German speaking customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer support to our clients, resolving their issues, and ensuring their satisfaction.Key...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    At Phiture, we're seeking a skilled Customer Service Representative to join our team. As a Polish and English speaker, you will be responsible for handling customer requests via phone calls, ensuring high-quality service is provided, and providing product and tool support to enhance customer experience.Key Responsibilities:Answer customer requests in a...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Salt, a leading telecommunications provider with a global presence. As a Customer Service Representative, you will be responsible for providing world-class service to our customers, resolving issues, and ensuring high levels of customer satisfaction.Key...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents in Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients from various backgrounds.Location: Porto or Lisbon, Portugal (with relocation assistance)About the Role:The ideal candidate...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    **Customer Service Representative French**Are you looking to grow your career in customer service? We are seeking a French speaking customer service representative to join our team at Adecco. In this role, you will be the first point of contact for our customers, providing exceptional service and support. **Key Responsibilities**Answering customer calls and...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Blu Selection. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our clients in Portugal.ResponsibilitiesProvide professional customer service solutions to clients over the...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job SummaryWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Cross Border Talents. As a Customer Service Representative, you will be the first point of contact for our clients, providing excellent customer service and support via phone, chat, and email.Key ResponsibilitiesAssist clients with inquiries and...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Service Representative Role at CatawikiWe are seeking a skilled Customer Service Representative to join our team at Catawiki. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:Providing...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Italian Customer Service Representative JobAre you fluent in Italian and passionate about delivering exceptional customer experiences?We are seeking an Italian Customer Service Representative to join our team in Athens, Greece. As a customer-facing representative, you will be responsible for providing timely and effective support to our clients in their...


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Job OpportunityGet the Job is seeking a talented individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service via chat, email, and phone. Your primary focus will be on assisting clients with business tools, pre and post-sales, troubleshooting ads,...