Customer Service Representative
Há 1 mês
We are looking for a dynamic customer service representative to support our operations in Portugal and other European markets. The ideal candidate will have fluent oral and written skills in French, Portuguese, and English, as well as experience in customer service.
Main Responsibilities:
- Investigate case details to determine the root cause of issues
- Learn and master multiple applications and resources
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to management teams regarding processes and trends
Requirements:
- Fluent in oral and written French, Portuguese, and English
- Experience in customer service (preferential)
- Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
- Available to work on site in Lisbon in rotating shifts between 8am and midnight
What we offer:
- Contract with our client
- Private health insurance
- Gym pass membership
- Other benefits
If you are a motivated and customer-focused individual who is fluent in French, Portuguese, and English, we encourage you to apply for this exciting opportunity to join our team at Gigroup.
About Gigroup:
Gigroup is a company that values diversity and inclusion, and we are committed to providing equal opportunities for all candidates. We believe in promoting a culture of inclusion and eliminating factors that may discourage or hinder access, permanence, and growth in the workplace.
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