Hotel Operations Manager

4 semanas atrás


Porto, Porto, Portugal Cruise Academy Tempo inteiro
Cruise Academy Job Opportunity

We are seeking a highly skilled Hotel Operations Manager to join our team at Cruise Academy. This is a key leadership position responsible for overseeing the operation of housekeeping services within guest and crew areas.

About Us

Cruise Academy specializes in maritime training and shipboard recruitment for the global cruise sector. Our mission is to deliver exceptional service standards, while ensuring compliance with industry regulations.

Key Responsibilities

  • Support the Rooms Division Manager in the operation of housekeeping services
  • Guarantee deployment of company products and services to boost engagement and deliver a guest-centric experience
  • Ensure guest satisfaction and provide support to teams in resolving issues
  • Maintain consistent standards of cleanliness, sanitization, presentation, and timely readiness of guest and crew areas
  • Monitor guest feedback and OBE information to identify trends that may compromise guest experience
  • Foster a positive environment and mentor the Rooms Division team through coaching, training, and development

Requirements

  • 3+ years of progressive middle-management experience in hospitality setting with operational management experience in Housekeeping operations
  • Cruise ship experience in a similar role preferred
  • Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution
  • Quality-driven with passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution techniques
  • Excellent command of English language, both verbal and written
  • Solid understanding of foundation of guest service and ability to deliver outstanding service to guests

Contract Information

This is a 6:2 rotation contract - 6 months onboard the ship followed by 2 months of vacation (contracts auto-renewed). A single cabin will be provided.

Estimated Salary Range:$80,000 - $120,000 per year, depending on experience



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