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Support Agent for International Clients
1 semana atrás
About the Job
We are looking for a skilled Customer Support Agent to join our team at Tn Portugal. As a Customer Support Agent, you will be responsible for handling incoming calls and emails from bank clients, resolving issues, and ensuring great levels of client service are delivered.
Key Responsibilities
- Handle incoming calls and emails from bank clients
- Resolve issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions
- Use tools, processes, and methods from your initial training to solve issues
- E nsure that great levels of client service are delivered
Requirements
- You speak Swedish at a native level and are fluent in English (B2)
- Experience in customer care is an advantage but not a must
- You have a good understanding and level of computer handling skills
- Excellent problem-solving skills with the capability of research and identification of the right information
- Strong communication skills and are service-oriented, professional, and thorough
What We Offer
- A competitive salary package including health insurance, life insurance, and a family plan
- A meal allowance of 7.63 € per day, paid in 11 instances on a meal card
- The opportunity to earn performance bonuses
- Development opportunities through our training programs
- Social events
