Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Unlock a game-changing career with Minacs as a Customer Service Representative. We're a global technology and services leader powering the brands of the future.

We help renowned companies improve their businesses with cutting-edge technology and integrated solutions across 70 countries.

Motivated by our award-winning company culture, you'll be part of a dynamic team that's recognized for excellence in 'World's Best Workplaces,' 'Best Companies for Career Growth,' and more.

In this role, you'll ensure performance goals are met, delivering exceptional client experiences through operational excellence.

Your key responsibilities will include:

  • Assisting customers with last-minute bookings via live chat
  • Using creativity to help undecided customers choose from a range of hotels in the Americas, Europe, and Australia
  • Providing top-notch customer service by managing expectations and claims in a positive, polite, and diplomatic manner
  • Handling inquiries and responding promptly while managing requests
  • Elevating customer satisfaction to meet both customer and company needs

To succeed in this position, you should possess:

  • A high level of Spanish (written and oral) and fluency in English (B2)
  • Excellent writing and communication skills, combined with empathy and teamwork
  • The ability to identify customer needs and propose swift solutions
  • Proactivity, results-driven attitude, self-motivation, and excellent teamwork skills
  • Availability to work night shifts

You'll enjoy:

  • A full-time contract with indefinite duration (negotiable based on experience and client requirements)
  • Competitive salary and performance-based bonuses
  • The opportunity to work remotely from Portugal
  • Bring-a-friend referral bonus opportunities
  • Comprehensive training on the company and project
  • Career development programs, specialized courses, and language classes

Please note that eligibility is restricted to applicants authorized to work in Portugal according to local law.



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