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Senior Quality Operations Specialist
Há 1 mês
At Veeva Systems, we're committed to making a positive impact on the life sciences industry. As a Quality Lead at Veeva OpenData, you'll play a critical role in streamlining quality control processes and leading a remote team of Quality Control Data Stewards.
What You'll Do
- Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency.
- Develop and maintain clear and concise documentation, including policies, training materials, and work instructions.
- Lead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review.
- Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines.
- Run reports on data quality and performance. Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities for improvement.
Requirements
- Experience in implementing and/or developing Quality Control processes.
- Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements.
- Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment.
- Strong analytical and problem-solving skills with a proactive 'can do' attitude.
- Attention to detail and focus on quality.
- Ability to plan, prioritize tasks, and keep projects on track. Strong stakeholder management skills, clear and concise communication.
- Experience in analysis of complex datasets, creation of dashboards.
- Proficiency in Google Apps, MS Office, and other office software.
- Fluency in English.
About Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we've surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
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