Customer Experience Strategy Consultant
Há 1 mês
**About FedEx**
As the worlds largest express transportation company, we connect over 220 countries and territories, delivering lifes most important packages every single day. With a team of 530,000 strong, our passion for excellence knows no bounds.
**Job Title:** Customer Experience Strategy Consultant
**Location:
We are seeking a highly skilled Customer Experience Strategy Consultant to join our European Continuous Improvement Team. As a vital member of our team, you will work on high-impact cross-functional projects aimed at enhancing our customer experience across Europe.
**Responsibilities:**
* **CE Portfolio Planning & Execution**: Ensure governance, performance tracking, and target achievement*
* **Operating Plan Coordination**: Oversee the full cycle from ideation to completion, managing scoping, planning, budgeting, and communication*
* **Data Monitoring & Reporting**: Provide stakeholders with timely, accurate reports on KPIs, risks, and opportunities to support leadership decision-making*
* **Cross-Team Alignment**: Foster collaboration and gain commitments from various stakeholders and teams*
* **Change Implementation**: Drive and communicate necessary changes, supporting continuous improvement efforts*
* **Complex Analysis**: Perform detailed analysis and deliver actionable recommendations based on data insights*
* **Project Participation**: Contribute to the development of new processes, systems, and controls*
**Requirements:**
* Proven experience in Program or Portfolio Management, with a strong focus on results and goal achievement*
* Excellent business analytical skills, capable of translating data into impactful presentations for executives*
* Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and project management tools like Microsoft Project*
* Strong communication skills in English, with the ability to engage effectively with diverse teams and senior management*
* Adaptability, attention to detail, and the ability to work independently or as part of a team with minimal guidance*
**What We Offer:**
* Attractive compensation package*
* Comprehensive training and continuous learning opportunities*
* Tuition Assistance Program (for permanent contract positions)*
* Employee reduced-rate shipping*
* Employee Assistance Program for you and your family*
* Great career advancement opportunities within a globally recognized and trusted brand*
The estimated salary for this position is approximately $70,000 - $90,000 per year, depending on location and experience.
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