Data Strategy Lead for Customer Experience
4 semanas atrás
At Talkdesk, we are redefining customer engagement with our industry-leading Contact Center as a Service (CCaaS) solutions. Our mission is to empower organizations to deliver exceptional customer experiences through innovative technology and data-driven insights.Salary: $150,000 - $200,000 per year based on experience. We are seeking an experienced and visionary Director of Data Platform to join our team.
Job Description
We are looking for a seasoned professional to lead our data initiatives, architect cutting-edge data solutions, and drive data-driven decision-making across the organization. You will be instrumental in shaping our data strategy and enhancing our platform's capabilities to support our ambitious growth plans.
Key Responsibilities:
- Strategic Leadership: Develop and execute a comprehensive data strategy that aligns with Talkdesk's business objectives and enhances our product offerings.
- Data Architecture: Work with your engineering counterpart to oversee the design and implementation of a scalable data architecture that supports real-time analytics, machine learning, data integration, and addresses Big Data challenges such as data volume, variety, velocity, and veracity.
- Team Development: Lead and inspire a team of product managers, fostering a culture of innovation, collaboration, and continuous learning.
- Cross-functional collaboration: Partner with customers, partners, and adjacent areas, such as engineering, sales, and customer success, to identify data needs and deliver impactful insights that drive business growth.
- Performance Metrics: Define and track key performance indicators (KPIs) to assess the impact of data initiatives and ensure alignment with company goals.
- Stakeholder Engagement: Effectively communicate data insights and strategies to executive leadership and other stakeholders, translating complex data concepts into actionable business strategies.
Preferred Background:
A Bachelor's degree in Computer Science, Data Science, or a related field; advanced degree preferred. 8+ years of experience in data management, analytics, or a related field, with at least 3 years in a leadership role. Experience with contact center / customer experience center reporting and metrics preferred.
Requirements:
- Strong experience with modern data platforms, data warehousing, and ETL processes, particularly in cloud environments.
- In-depth knowledge of data privacy regulations and governance best practices.
- Proven ability to solve complex problems with a strategic mindset and execute projects effectively.
- Excellent English communication and interpersonal skills, with a track record of successful collaboration across teams.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).
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