Localization Strategy Manager
Há 7 dias
**About Zendesk, Inc.**
At Zendesk, we strive to deliver exceptional customer experiences through our innovative software solutions.
We are currently seeking an experienced Localization Strategy Manager to join our team
**Job Overview**
We are looking for a results-driven Localization Strategy Manager to lead our localization efforts and ensure seamless global customer experiences. As a key member of our team, you will set the vision for transcreation and localization strategies, develop data-driven frameworks, and drive innovation with AI and other technologies.
In this role, you will collaborate cross-functionally to refine processes, introduce best practices, and maintain relationships with external localization vendors. You will also monitor, analyze, and report on the performance of localized campaigns, leveraging insights to drive continuous improvements.
**Key Responsibilities**
1. Set the vision and develop a comprehensive localization strategy to enhance the user experience across multiple languages and regions.
2. Lead the localization process from strategy through execution, ensuring the delivery of high-quality localized content in alignment with business goals.
3. Develop data-driven localization frameworks to support the seamless translation and cultural adaptation of campaigns and marketing materials across diverse markets.
4. Drive innovation with AI and other technologies to increase speed to market, scalability, and ROI.
5. Collaborate cross-functionally to ensure localized content meets the needs of different regions and contributes to the overall customer experience.
6. Foster a high-performing team culture, providing coaching, mentorship, and professional development opportunities to ensure the success of your team.
7. Manage quality assurance processes, ensuring linguistic accuracy, cultural appropriateness, and alignment with local regulatory requirements.
8. Continuously refine processes, introducing best practices, tools, and technologies to improve efficiency and scalability.
9. Maintain relationships with external localization vendors, ensuring timely delivery and adherence to quality standards.
10. Monitor, analyze, and report on the performance of localized campaigns, using insights to drive continuous improvements.
**Requirements**
To be successful in this role, you will need:
1. 10+ years of experience in localization or related fields.
2. Experience at B2B SaaS company preferred.
3. Exceptional leadership skills with proven ability to build and lead high-performing teams.
4. Results-oriented with track record of delivering impactful strategies and results.
5. Highly collaborative team player with outstanding communication and interpersonal skills able to work globally.
6. Strong analytical skills, able to draw actionable insights from data and optimize for greater ROI.
**What We Offer**
We offer a competitive salary of $150,000 - $180,000 per year, depending on location, as well as a range of benefits, including hybrid remote work options, professional development opportunities, and a collaborative team environment.
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