Multilingual Operations Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

**About Zendesk, Inc.**

We're known for striking the perfect balance of innovation and empathy, making us the intelligent heart of customer experience.

Job Overview:

As a Group Manager, Localization at Zendesk, you'll set the vision for transcreation and localization efforts, leading execution and ensuring global customers receive a seamless and consistent experience across languages and regions.

About You:

You have 10+ years of experience in localization or related fields, preferably at a B2B SaaS company. Exceptional leadership skills with a proven ability to build and lead high-performing teams are essential. Results-oriented with a track record of delivering impactful strategies and results, you possess outstanding communication and interpersonal skills to collaborate globally.

The Role:

This hybrid role is designed to give you a rich onsite experience while also offering flexibility to work remotely part-time. As a requirement, you must attend our local office for part of the week, with the specific schedule determined by the hiring manager.

Key Responsibilities:

  • Set the vision and develop a comprehensive localization strategy to enhance user experience across multiple languages and regions.
  • Lead the localization process from strategy through execution, ensuring delivery of high-quality localized content aligned with business goals.
  • Develop data-driven localization frameworks to support translation and cultural adaptation of campaigns and marketing materials across diverse markets.
  • Collaborate cross-functionally to ensure localized content meets regional needs and contributes to overall customer experience.
  • Foster a high-performing team culture, providing coaching, mentorship, and professional development opportunities.
  • Manage quality assurance processes, ensuring linguistic accuracy and cultural appropriateness.
  • Continuously refine processes, introducing best practices and tools to improve efficiency and scalability.
  • Maintain relationships with external localization vendors, ensuring timely delivery and adherence to quality standards.
  • Monitor, analyze, and report on campaign performance, using insights to drive continuous improvements.

Salary Range: $120,000 - $180,000 per annum (dependent on location and experience)



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