Multilingual Operations Manager
3 semanas atrás
**About Zendesk, Inc.**
We're known for striking the perfect balance of innovation and empathy, making us the intelligent heart of customer experience.
Job Overview:
As a Group Manager, Localization at Zendesk, you'll set the vision for transcreation and localization efforts, leading execution and ensuring global customers receive a seamless and consistent experience across languages and regions.
About You:
You have 10+ years of experience in localization or related fields, preferably at a B2B SaaS company. Exceptional leadership skills with a proven ability to build and lead high-performing teams are essential. Results-oriented with a track record of delivering impactful strategies and results, you possess outstanding communication and interpersonal skills to collaborate globally.
The Role:
This hybrid role is designed to give you a rich onsite experience while also offering flexibility to work remotely part-time. As a requirement, you must attend our local office for part of the week, with the specific schedule determined by the hiring manager.
Key Responsibilities:
- Set the vision and develop a comprehensive localization strategy to enhance user experience across multiple languages and regions.
- Lead the localization process from strategy through execution, ensuring delivery of high-quality localized content aligned with business goals.
- Develop data-driven localization frameworks to support translation and cultural adaptation of campaigns and marketing materials across diverse markets.
- Collaborate cross-functionally to ensure localized content meets regional needs and contributes to overall customer experience.
- Foster a high-performing team culture, providing coaching, mentorship, and professional development opportunities.
- Manage quality assurance processes, ensuring linguistic accuracy and cultural appropriateness.
- Continuously refine processes, introducing best practices and tools to improve efficiency and scalability.
- Maintain relationships with external localization vendors, ensuring timely delivery and adherence to quality standards.
- Monitor, analyze, and report on campaign performance, using insights to drive continuous improvements.
Salary Range: $120,000 - $180,000 per annum (dependent on location and experience)
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