Multilingual Hotel Management Specialist
1 semana atrás
About the Role: We are seeking a skilled German-Speaking Customer Success Manager to join our team. As a key member of our global operations, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from our platform.
Key Responsibilities:
- Product and Market Knowledge: Develop an in-depth understanding of our product suite, competitor landscape, and pricing to identify upsell opportunities.
- Customer Engagement and Relationship Building: Actively engage with hotel clients to understand their business goals, challenges, and objectives, and build strong relationships with key stakeholders.
- Cross-functional Collaboration: Work closely with the sales team to craft tailored strategies for enhanced product usage, conduct demos to showcase added features for interested clients, and provide training and resources to empower hoteliers to fully leverage the platform.
About You: To be successful in this role, you should have a background in hotel or SaaS industries, be fluent in German, and possess 2+ years of experience in a similar role. You should also have excellent communication skills, patience, empathy, and confidence in upselling, and be comfortable working in a fast-paced tech environment with strong prioritization skills.
Perks and Benefits: As a valued member of our team, you can expect a Mac-based work environment, incentive-based commission structure, formal training budget, annual hotel experience, equity options, birthday and Christmas vouchers, and core values such as accountability, beat yesterday, clock speed, deals a deal, and empower another.
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