Global Localization Director

Há 5 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Zendesk, Inc. Opportunity

We are seeking an experienced Group Manager, Localization to lead our transcreation and localization efforts, ensuring a seamless and consistent experience for our global customers across languages and regions.

About the Role:

  • Strategy and Leadership: Set the vision and develop a comprehensive localization strategy, enhancing the user experience across multiple languages and regions.
  • Localization Process: Lead the localization process from strategy through execution, delivering high-quality localized content in alignment with business goals.
  • Innovation: Drive innovation with AI and other technologies to increase speed to market, scalability, and ROI.
  • Cross-Functional Collaboration: Collaborate cross-functionally to ensure localized content meets the needs of different regions and contributes to the overall customer experience.
  • Team Culture: Foster a high-performing team culture, providing coaching, mentorship, and professional development opportunities to ensure team success.

Requirements:

  • 10+ years of experience in localization or related fields.
  • Experience at B2B SaaS company preferred.
  • Exceptional leadership skills with proven ability to build and lead high-performing teams.
  • Results-oriented with a track record of delivering impactful strategies and results.
  • Hybrid: In-office schedule required.

About Us:

Zendesk is a leader in customer service software, built to bring calm to chaotic customer interactions. We're known for our unique combination of powerful software and human ability, striking the perfect balance of innovation and empathy.

Your Benefits:

  • Estimated salary range: $150,000 - $180,000 per year, depending on location.
  • Competitive benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for professional growth and development in a dynamic, global organization.

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