Global Insurance Specialist for a Multinational Firm
2 meses atrás
Are you looking to leverage your German language skills and customer service expertise in a dynamic international environment?
Job DescriptionWe are seeking a highly motivated Global Insurance Specialist to join our team at Sitel Corp. As a key member of our client's global consulting leadership, you will play a critical role in delivering exceptional customer experiences and providing top-notch support to clients worldwide.
Key Responsibilities:- Comply with company policies and procedures to ensure high-quality customer interactions and meet statutory requirements.
- Provide expert-level customer service via phone, email, and other digital channels, ensuring seamless communication and issue resolution.
- Manage complex customer inquiries and cases, utilizing strong problem-solving skills and attention to detail.
- Maintain accurate and secure customer information on our database, adhering to strict data protection protocols.
- Foster strong relationships with clients, anticipating their needs and exceeding expectations.
- Native or proficient level of German (C2) and advanced level of English (at least C1), both verbal and written.
- Previous experience in customer services, banking, or insurance, with a strong track record of success.
- Excellent analytical, mathematical, and logical reasoning skills, with the ability to calculate and explain reimbursement calculations.
- Strong interpersonal skills, with the ability to interact positively with peers, supervisors, and clients.
- Ability to work independently, prioritize tasks, and manage multiple concurrent projects.
- A competitive salary of $40,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including private healthcare and dental insurance, paid training, and employee discounts.
- Opportunities for career growth and professional development through various training programs.
- A dynamic and supportive work environment, with a focus on work-life balance and associate well-being.
The ideal candidate will be based in Porto, Portugal, with opportunities for remote work and flexible scheduling.
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