Global Customer Support Specialist for Multinational Transportation Services

3 semanas atrás


Porto, Porto, Portugal Sitel Corp. Tempo inteiro

At Sitel Corp., we are seeking a skilled Global Customer Support Specialist to join our team in Porto, Portugal. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers through various communication channels.

The ideal candidate will possess strong Portuguese language skills (native or fluent level) and excellent English communication skills. They will also have the ability to provide first contact resolutions to customer queries, offer specialized customer support, and build meaningful relationships with customers. Additionally, they will meet and exceed customer service quality goals, compliance regulations, and productivity targets.

In this role, you will work closely with management to follow direction and provide feedback. To succeed, you must have native or proficient level of Portuguese (C2), advanced level of English (at least C1), both verbal and written. Strong communication skills, analytical and problem-solving skills, and attention to detail are essential. You must also hold EU citizenship or valid work permit for Portugal and be willing to relocate to Porto.

We offer competitive wages, paid professional training, private healthcare & dental insurance after six months of employment, growth opportunities through various development programs, fun company-wide initiatives, including our wellness program, gym at the office, job stability, lifelong skills and experience, and an excellent work and office culture. The estimated salary for this position is around 35,000 EUR per year, based on location and industry standards.


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