Global Customer Support Specialist

1 semana atrás


Porto, Porto, Portugal CBT Tempo inteiro

We are seeking a talented Customer Support Specialist to join our team at CBT in Porto, Portugal. As a German-Speaking Customer Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Job Overview

In this role, you will work closely with our global team to resolve customer inquiries and issues in a timely and professional manner. You will also develop strong relationships with our customers and provide them with tailored solutions to meet their needs.

About the Role

We are looking for a highly motivated and organized individual who is fluent in German and has excellent communication skills. The ideal candidate will have prior experience in customer service or a related field, although this is not required.

  • Key Responsibilities:
  • Provide exceptional customer service and support via phone, email, and live chat
  • Resolve customer inquiries and issues in a timely and professional manner
  • Develop strong relationships with customers and provide them with tailored solutions to meet their needs
  • Collaborate with our global team to achieve shared goals and objectives
Requirements

To be successful in this role, you will need to have the following skills and qualifications:

  • Language Skills: Fluent in German and intermediate English (B2)
  • Experience: Prior experience in customer service or a related field is advantageous but not required
  • Skills:
    • Communication: Excellent verbal and written communication skills in both German and English
    • Problem-Solving: Ability to troubleshoot customer issues and provide quick, effective solutions
    • Customer-Oriented: Passion for providing excellent customer service and fostering long-term relationships with clients
    • Adaptability: Comfort in working in a fast-paced environment and adapting to new challenges
    • Team Player: Ability to collaborate with team members to achieve shared goals
What We Offer

We offer a competitive salary of €25,000 - €35,000 per year, depending on experience, as well as a range of benefits including:

  • Relocation Package: For candidates relocating from abroad, we offer a comprehensive relocation package, including flight tickets and accommodation support
  • Health & Life Insurance: Comprehensive coverage starting on day one
  • Meal Allowance: A daily meal allowance to support your food expenses
  • Transport Allowance: Monthly transport allowance for your commute
  • Career Growth: Opportunities for career advancement and development within the company
  • Training & Development: Access to ongoing training to enhance your skills and career
  • Work-Life Balance: A flexible and supportive work environment
Schedule

You will work Monday to Sunday, rotational shifts within the schedule below:

  • Monday to Friday: 08:00h - 18:00h
  • Saturday and Sunday: 08:00h - 17:00h
  • (Occasionally, you may be required to work from 08:00h - 19:00h)
Documents Accepted

We accept the following documents:

  • EU ID:
  • Residence Card:
  • Manifestação de Interesse:
  • Visas (under consultation):


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