Customer Service Representative

Há 6 dias


Lisboa, Lisboa, Portugal Talentrail Tempo inteiro

About Us

Talentrail is a leading provider of human resources services. We are dedicated to delivering exceptional customer experiences through our talented teams of professionals.

Job Description

We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries related to product features, technical issues, and general questions. You will provide pre-sales assistance, general inquiries, and technical support to customers via phone, email, chat, social media, and messaging channels.

Responsibilities

  • Respond to customer requests in a timely and professional manner
  • Provide accurate and helpful information to resolve customer queries
  • Maintain up-to-date knowledge of products and services to effectively troubleshoot issues
  • Collaborate with technicians to resolve help tickets efficiently

Qualifications

  • Fluency in French (C1 level or higher) and at least B2 level English
  • Strong communication skills and a passion for helping others
  • Ability to thrive in a dynamic work environment and willingness to receive feedback

Working Hours

The working hours for this role are Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts) Saturday and Sunday: 08:00 AM to 05:00 PM. Two days off are rotational.



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