Support Engineering Manager
3 semanas atrás
About the Role
As a Support Engineering Manager at Microsoft, you will lead a team of product experts who solve complex customer technical issues. You will manage the customer relationship, drive accountability, and attract/retain great people.
Responsibilities
Lead a team/group of product experts who solve complex customer technical issues
Manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers
Ensure your team has the technical skills required to provide a great customer experience
Communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements
Requirements
7+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
3+ years experience of managing people in a global organization
Preferred Qualifications
Strong customer service, communication, and interpersonal skills
Ability to set and communicate team and individual goals and communicate strategy, tactics, and behaviors required to achieve those goals
Flexibility and ability to adapt to ambiguous and changing situations
Ability to manage high-pressure situations
Language Qualification
English Language: fluent in reading, writing, and speaking
Benefits
Industry leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, opportunities to network and connect
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