Technical Leadership Position: Support Engineering Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro
Customer Support Engineering Manager Role

At Https:/Www.Energyjobline.Com/Sitemap, we are seeking a highly skilled Support Engineer Team Lead to join our Customer Service & Support (CSS) organization. The ideal candidate will have a strong background in technical leadership and customer support, with the ability to manage a team of Support Engineers and drive Microsoft Product Improvement.

Key Responsibilities:

  • Lead a team of Support Engineers with deep product knowledge to resolve customer technical issues.
  • Manage the customer relationship from a support standpoint, enabling the team to deliver a great customer experience.
  • Drive Microsoft Product Improvement through collaboration with cross-functional teams.

Requirements:

  • 7+ years operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
  • 3+ years experience of managing people in a global organization.
  • Strong customer service, communication, and interpersonal skills.
  • Ability to set and communicate team and individual goals and communicate strategy, tactics, and behaviors required to achieve those goals.
  • Flexibility and ability to adapt to ambiguous and changing situations.
  • Ability to manage high pressure situations.

Language Qualification: English Language: fluent in reading, writing, and speaking.

As a Support Engineering Manager, you will have the opportunity to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible, allowing you to work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



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