Technical Support Leadership Position
Há 1 mês
Overview
At Https:/Www.Energyjobline.Com/Sitemap, we are committed to delivering exceptional customer experiences through our Customer Service & Support (CSS) organization. As a key member of our Digital Transformation Platform (DTP) group, you will play a vital role in shaping the future of our global customers' digital transformation journey.
As a Support Engineering Manager, you will lead a team of Support Engineers with deep product knowledge to resolve customer technical issues. You will be responsible for managing the customer relationship from a support standpoint, enabling your team to deliver a great customer experience, and driving Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills.
Our mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Key Responsibilities:
- Lead a team of Support Engineers with deep product knowledge to resolve customer technical issues.
- Manage the customer relationship from a support standpoint.
- Enable your team to deliver a great customer experience.
- Drive Microsoft Product Improvement.
Qualifications:
- 7+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- 3+ years of experience managing people in a global organization.
Language Qualification:
English Language: fluent in reading, writing, and speaking.
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