Customer Solutions Leadership Position

2 semanas atrás


Lisboa, Lisboa, Portugal Rival Tempo inteiro

We are seeking a highly skilled Senior Customer Solutions Manager to lead our customer success team. As a key member of our leadership team, you will be responsible for managing a team of Managers and Aspiring Managers, and will be the primary point of contact for our VP of Customer Solutions.

Key Responsibilities:

  • Manage a team of Managers and Aspiring Managers in all locations
  • Provide ongoing feedback to team members to help them grow and develop
  • Monitor team performance and KPIs, and identify areas for improvement
  • Take ownership of operational efficiency and implement process improvements
  • Support communication of company mission, vision, and values to internal stakeholders

Requirements:

  • Proven leadership skills and ability to motivate teams
  • Strong ability to communicate effectively and remain calm under pressure
  • Ability to work well independently and as part of a team
  • Solid understanding of company structure and operations

Why Rival?

Rival is a value-driven company that prioritizes the well-being and development of its employees. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.



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