Customer Success Leadership Opportunity

Há 1 mês


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Job Description

We are seeking an experienced Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you will play a pivotal role in shaping the team's success and making an immediate impact.

This is a great opportunity for a visionary leader eager to build, inspire, and lead in a fast-paced, high-performance environment. You will be responsible for leading a team of Customer Success Managers focused on driving customer experience, adoption, optimization, and retention.

The ideal candidate will have experience in customer-facing roles such as Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management. They should also have hands-on experience with Zendesk or other CX tools, as well as experience working across large and small customers.

Responsibilities
  • Lead a team of 8+ direct reports to ensure the team is supported, developing, and surpassing KPIs.
  • Collaborate across the Global Scaled Customer Success org, cross-functional teams like Sales, Renewals, Marketing, and Strategy.
  • Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
  • Own the team's performance and development.

This position requires a blend of team leadership, hands-on engagement, strategic thinking, and operational rigor. The successful candidate will be comfortable with data, building hypotheses, and operationalizing strategies to execution.

About the Role

This is a full-time position based in Lisbon, Portugal, and requires 3+ days in office. Ideal candidates will possess bilingual fluency in English and Portuguese.

The estimated salary for this role is €80,000 - €120,000 per year, depending on experience and qualifications.



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