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Scale Customer Success Leader for EMEA
2 meses atrás
Job Summary
As the Scale Customer Success Leader for EMEA, you will be responsible for leading and supporting a team of Scale Specialists in driving adoption and long-term value realization for ThousandEyes EMEA-based customers. You will work closely with cross-functional teams to advocate for customers and ensure a high-quality experience throughout their lifecycle. Key responsibilities include leading a team, owning success metrics, and partnering with sales teams to drive retention and expansion.
About the Role
This role requires a proven leader with experience in customer success management, team leadership, and sales partnerships. You should have a deep understanding of the customer journey and be able to develop and implement strategies to drive adoption and value realization. The successful candidate will be a key member of the CS leadership team and will have the opportunity to shape the future of customer success at ThousandEyes.
Key Responsibilities
• Lead and directly manage a team of Customer Success Scale Specialists
• Own success metrics for EMEA, including GRR and NRR, and associated leading indicators of success
• Partner with the EMEA sales team to drive retention and expansion
• Develop and implement strategies to drive adoption and value realization
• Analyze customer trends, successes, and challenges to inform leadership decisions
• Ensure timely and accurate forecasting for the team
What You'll Need
To be successful in this role, you will need:
• Proven experience in customer success management and team leadership
• Strong understanding of the customer journey and sales partnerships
• Ability to develop and implement strategies to drive adoption and value realization
• Excellent communication and analytical skills
• Ability to work in a fast-paced, matrixed organization
About ThousandEyes
ThousandEyes is a leading provider of Internet and cloud intelligence solutions. Our platform provides a collective view of digital experiences, enabling our customers to identify problems before they impact revenue, brand reputation, or employee productivity. As a Scale Customer Success Leader for EMEA, you will be part of a talented team that is shaping the future of customer success.
