Customer Success Leader for Scaled Growth

Há 1 mês


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Job Summary
Zendesk, Inc. is seeking an experienced Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you will play a pivotal role in shaping the team's success and making an immediate impact.

In this role, you will be responsible for leading a team of CSMs focused on driving customer experience, adoption, optimization, and retention. You will need to be a systematic thinker, comfortable with data, building hypotheses, and operationalizing strategies to execution. This role requires a blend of team leadership, hands-on engagement, strategic thinking, and operational rigor.

About the Role
The Scaled team is committed to continuous improvement, testing, and iterating, and seeking innovative ways to work efficiently and deliver the best customer experience possible. We are a global team with members in AMER, EMEA, APAC, and LATAM. We value hard work, candor, commitment to one another and our customers, and desire to learn and grow.

Your Experience:
You have experience leading in Customer Success and have worked in customer-facing roles like Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management. You should have 8+ years of total work experience, 3+ years of experience in Customer Success, and 3+ years of hands-on experience with Zendesk or other CX tools. You should also have a strong track record of exceeding targets and top performance.

Requirements
A strong analytical and problem-solving skills; comfortable using data to drive decision-making and having systematic problem-solving approaches. You should have experience working across large and small customers, ranging from diverse industries and geographies. You should also have experience with Gainsight, SFDC, Outreach, Zendesk, Tableau, and proven ability to mentor and develop teams to achieve and surpass goals.

What We Offer
We offer a competitive salary range of $120,000 - $180,000 per year, depending on your level of experience and qualifications. Additionally, we offer benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.
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