Customer Success Professional for DACH and Central Markets

3 semanas atrás


Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

Job Overview

Cleverly Lda (Portugal) is seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences across multiple segments, including the DACH and Central markets.

About the Role

We are looking for a talented individual who can work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations. You will facilitate 1:Many webinar events and scaled campaigns to ensure our customers derive value, are optimized for success, and happily grow with Zendesk for the long term.

A Day in the Life

You will work cross-functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more. You will leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations. Your responsibilities will include forecasting and mitigating risk, ensuring growth, and driving customer satisfaction.

Key Responsibilities

  • Work with customers to provide consultation, demos, and standard processes on Zendesk product capabilities for quick wins
  • Provide guidance on advanced product features and integrations
  • Develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk
  • Collaborate with the team to host weekly online events that let customers get to know us while they learn alongside their peers

Requirements and Qualifications

To succeed in this role, you must be a German and English speaker with the right to work in Lisbon. We cannot provide visa sponsorship for this position. You should have excellent communication skills, be able to build strong relationships with customers, and have experience working in a dynamic and fast-growing environment.

Benefits

We offer a competitive salary range of €45,000 - €60,000 per year, depending on experience. You will also have access to opportunities for growth and professional development within the company.

About Us

Cleverly Lda (Portugal) is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional customer experiences and driving growth through our scalable customer success model.



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