Enterprise Customer Success Professional

3 semanas atrás


Lisboa, Lisboa, Portugal Pleo Tempo inteiro

Cashless workplaces are the future, and we're here to make it happen. At Pleo, we're looking for experienced customer experience professionals to join our team in Spain. Based in Lisbon, Paris, or Madrid, you'll be part of a fast-paced environment that's always on the move.

Job Description

We're seeking a talented Customer Success Manager to help us drive adoption and prevent churn among our 4,000+ customers in the Spanish market. Your responsibilities will include:

  1. Identifying gaps between best practices and actual usage of our product features.
  2. Nurturing customers through automation, optimization, and data-driven insights.
  3. Managing customer escalations and communicating upcoming product changes.
  4. Working with health scores, product adoption, and feature usage to prevent churn.

You'll collaborate across teams to improve the entire customer segment from lead to nurturing, creating scalable solutions that deliver value to our customers.

Requirements
  • Proven experience in consultative customer-facing roles, preferably in enterprise software or SaaS organizations.
  • Fluency in Spanish and English.
  • A strong focus on adoption and nurturing for customers already onboarded.
  • The ability to think outside the box and provide value through a 1-many approach.

In return, you'll enjoy a range of benefits, including:

  • Your own Pleo card for hassle-free expenses.
  • Lunch provided in our offices or a monthly allowance.
  • Private health insurance for your well-being.
  • 25 days of holiday + public holidays.
  • An option to purchase additional holiday days.
  • Wellbeing days for relaxation and self-care.
  • Access to LinkedIn Learning for continuous development.
  • Paid parental leave for work-life balance.
About You

We're looking for someone with an open mindset, contagious energy, and a passion for helping others succeed. If you're a trusted, empathetic, and results-driven professional who thrives in a dynamic environment, we want to hear from you.

Apply now and join our mission to make every customer feel valued at work.



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