Customer Success Manager with Leadership Expertise
Há 1 mês
Pipedrive, a global software company, seeks an experienced Customer Success Manager to lead a team of professionals in Lisbon. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction.
About Pipedrive:
We believe great products are made by exceptional people. Our team embodies our core values, and we hire based on them as well. With over 100,000 clients worldwide, Pipedrive is dedicated to providing innovative solutions that simplify sales and marketing processes.
The Role:
This key position involves managing a team of Customer Solutions Managers, ensuring their growth and development while driving business success. The successful candidate will oversee day-to-day operations, analyze data, and implement strategies to boost efficiency and customer experience. They will work closely with the VP of Customer Solutions to achieve goals and foster a positive work environment.
Main Responsibilities:
- Manage a team of Customer Solutions Managers across various locations.
- Provide ongoing feedback and coaching to help team members grow professionally and take on more responsibilities.
- Monitor team performance, track KPIs, and OKRs, using data-driven insights to inform decision-making.
- Identify areas for operational improvement and develop plans to address them.
- Support internal stakeholders by communicating mission, vision, and values.
- Create an environment where customer satisfaction and employee happiness are top priorities.
- Lead workforce management activities, including forecasting, resource allocation, and backlog management.
- Collaborate with the recruitment team to identify staffing needs and participate in hiring processes.
- Develop strategies to enhance customer retention and satisfaction.
Requirements:
To be successful in this role, you should have:
- Excellent leadership skills and a proven ability to motivate teams.
- A strategic mindset with a focus on execution and results.
- Strong analytical skills, with the ability to interpret data and make informed decisions.
- Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders.
- Experience in customer-facing roles, preferably in a similar industry.
- A collaborative approach, with a willingness to learn from others.
What We Offer:
Pipedrive provides a dynamic and supportive work environment, offering opportunities for growth and professional development. You can expect:
- A competitive salary (€65,000 - €80,000 per year) and annual bonus system.
- A comprehensive benefits package, including health insurance, meal allowance, and flexible benefits.
- Flexible working hours and a remote work option.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- An opportunity to join a talented team and contribute to the success of a fast-growing company.
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