Customer Success Manager for Enterprise Adoption
4 semanas atrás
Company Overview
Cisco is a leading technology company that enables the Internet of Things (IoT) and digital transformation across various industries. Our mission is to connect everything, help transform industries, and improve people's lives.
About the Job
We are seeking an experienced Customer Success Manager to lead our EMEA Scale Specialists team in driving adoption and long-term value realization for ThousandEyes customers. As a key member of the CS leadership team, you will advocate for our customers and ensure a high-quality experience throughout their lifecycle.
Key Responsibilities:
- Lead and directly manage a team of Customer Success Scale Specialists, including recruiting, development, and performance management.
- Own success metrics for EMEA, specifically GRR and NRR, and associated leading indicators of success.
- Partner with the EMEA sales team to drive retention and expansion within your market.
- Master ThousandEyes' value proposition and use cases to become a trusted advisor to our customers.
- Act as executive sponsor for high-value client renewals and negotiations.
Requirements
To be successful in this role, you will need:
- At least 2-3 years of experience working as a Team Manager in a Customer Success function.
- A proven track record of strong leadership skills, building effective teams, creating and communicating a compelling vision for the organization.
- Experience with renewals, adoption, cross-sell, and upsell.
- A deep understanding of the customer journey and what success means in Enterprise SaaS.
Salary Range: €80,000 - €110,000 per year, depending on qualifications and experience.
About You
You are a motivated and results-driven professional with a passion for customer success and a deep understanding of the Enterprise SaaS landscape. You have a proven ability to lead and develop high-performing teams, build strong relationships with customers and stakeholders, and drive business growth through innovative strategies.
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