Smb Customer Success Manager Transformation Lead

Há 1 mês


Lisboa, Lisboa, Portugal Pleo Tempo inteiro

We are looking for a highly skilled customer success manager to join our team at Pleo. As a key member of our Spanish team, you will play a critical role in driving adoption and ensuring that every customer feels valued. Your focus will be on providing exceptional support to our customers, helping them get the most out of our product and identifying areas for improvement.

About the Role

This is not your typical 1:1 customer success role, as we have over 4000 customers in the Spanish market. You will need to think outside the box to provide help and value with a 1:Many-approach. This is crucial for the role in our SMB segment.

Key Responsibilities
  • Have a strong focus on adoption and nurturing for customers that have already been onboarded
  • Identify gaps between best practice and actual usage of our product and features
  • Make sure the customer learns about – and uses – all the features we offer at Pleo
  • Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements

The ideal candidate will have an open mindset, be able to recognize opportunities for improvement, and have a strong ability to feel how others are doing. They should also be empathic and communicate in a very empathic way, touching people's emotions. Additionally, they will love to see all the possibilities there are for our customers in the future and love thinking about the future – and making it a reality.

Requirements

To be successful in this role, you will need:

  • Fluency in Spanish and English
  • Proven experience in a consultative customer-facing role (Management consulting, account management, customer success management, etc.) is seen as a plus with enterprise software or SaaS organisation
  • A willingness to work in a fast-paced and dynamic environment, where you jump from one task to another

The estimated salary for this role is €60,000 - €80,000 per year, depending on location and experience. We are open to hiring in Lisbon, Paris, and Madrid offices.



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