Nordic Customer Success Lead

Há 7 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About the Role

As a Nordic Customer Success Lead at Zendesk, you will play a pivotal role in driving growth and customer satisfaction across the Nordic region. This exciting opportunity is based in Lisbon, Portugal, and requires 3+ days of in-office work per week.

Job Summary

We are seeking an experienced Customer Success Manager to join our Global Scaled Customer Success organization. In this role, you will be responsible for delivering exceptional customer experiences, driving customer success, and fostering strong relationships with our clients. Your background in customer-facing roles, along with your expertise in identifying business objectives and mapping solutions, will be invaluable in this position.

Key Responsibilities
  • Work closely with customers across multiple segments to deliver tailored solutions that meet their needs.
  • Dive into new products and software systems to understand how they can benefit our clients.
  • Utilize data-driven insights to inform your approach and drive customer satisfaction.
  • Foster strong relationships with internal stakeholders, including Sales, Renewals, and Professional Services teams.
Requirements
  • 3+ years of experience in Customer Success or Account Management.
  • Experience working in dynamic environments with changing priorities.
  • Strong communication and problem-solving skills.
  • Ability to learn quickly and adapt to new products and software systems.
What We Offer

At Zendesk, we believe in creating a fulfilling and inclusive experience for our employees. Our hybrid way of working allows us to come together in person while also providing flexibility to work remotely. We value diversity, equity, and inclusion in the workplace and strive to make reasonable accommodations for applicants with disabilities.

About Zendesk

Zendesk software was built to bring calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. As an equal opportunity employer, we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.



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