Customer Success Leadership Opportunity in Lisbon

Há 1 mês

Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

About Cleverly Lda (Portugal)


Cleverly Lda, a leading organization based in Portugal, is seeking an experienced professional to fill the role of Manager, Customer Success. With a presence in multiple regions and a commitment to delivering exceptional customer experiences, we are dedicated to fostering a culture of innovation and excellence.



Job Summary

We are looking for a skilled and results-driven Manager to lead our Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will be responsible for driving customer experience, adoption, optimization, and retention. Your expertise will help shape the team's success and make an immediate impact.



Responsibilities:


  • Lead a team of 8+ direct reports, ensuring they are supported and developing to meet KPIs
  • Collaborate across cross-functional teams like Sales, Renewals, Marketing, and Strategy
  • Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements
  • Own the team's performance and development
  • Skilled at risk mitigation, value realization delivery, and mentoring and developing talent
  • Ownership of forecasting, team pacing, performance management, and continuous team improvement


Requirements:

To succeed in this role, you will need:




  • Experience leading in Customer Success and working in customer-facing roles like Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management
  • 8+ years of total work experience
  • 3+ years of experience in Customer Success
  • Hands-on experience with Zendesk or other CX tools
  • A strong track record of exceeding targets and top performance
  • Proven ability to mentor and develop teams to achieve and surpass goals
  • Strong analytical and problem-solving skills; comfortable using data to drive decision making
  • Experience working across large and small customers, ranging from High EQ, comfortable in ambiguous situations


What We Offer

In return for your expertise and dedication, we offer:




  • An estimated salary of €60,000 - €80,000 per year, depending on experience
  • The opportunity to work in a dynamic and innovative environment
  • A hybrid work model that balances flexibility and connection
  • Ongoing training and development opportunities
  • A collaborative and supportive team environment


This is an exciting opportunity to join a forward-thinking organization and contribute to shaping the future of customer success. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, please submit your application today.

  • Customer Success Leadership Opportunity

    Há 1 mês

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job DescriptionWe are seeking an experienced Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you will play a pivotal role in shaping the team's success and making an immediate impact.This is a great opportunity for a visionary leader eager to build, inspire, and lead in...

  • Customer Success Leadership Role

    4 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Join Phiture as a Manager, Customer SuccessAbout the Opportunity:We're looking for an exceptional Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a visionary leader, you'll play a pivotal role in shaping the team's success and driving customer experience.About Us: We're a global organization with members in AMER,...

  • Customer Success Leadership Professional

    4 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleThis is an exciting opportunity to lead a team of Customer Success Managers (CSMs) in Lisbon and drive customer success.

  • Customer Success Team Lead

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    Job DescriptionWe're thrilled to offer an exceptional opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.About the RoleThis is a leadership position that requires a blend of team...

  • Store Leadership Opportunity in Lisbon

    3 semanas atrás

    Lisboa, Lisboa, Portugal Gant Us Tempo inteiro

    Company OverviewGant US, a renowned leader in the fashion industry, is seeking an exceptional individual to fill the role of Store Manager in our Lisbon area store.Job SummaryWe are looking for a highly skilled and motivated Store Manager who can lead our team to success by implementing top-class customer service standards, driving sales growth, and...

  • Leadership Role for Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the OpportunityZendesk, Inc. is seeking an experienced Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As a visionary leader, you will play a pivotal role in shaping the team's success and making an immediate impact.About the RoleThe Manager, Customer Success will be responsible for leading a team of Customer...

  • Customer Success Leader for Lisbon

    1 semana atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a talented Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will play a pivotal role in shaping the team's success and making an immediate impact.Job DescriptionAs a Manager in the Global Scaled Customer Success...

  • Customer Success Leadership Position

    1 semana atrás

    Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We believe that a successful business relies on exceptional leadership and strategic vision. That's why we're seeking a seasoned Customer Success Manager to spearhead our customer success initiatives.Job OverviewPipedrive is an innovative software company dedicated to empowering sales and marketing teams with cutting-edge tools. As a key member of our team,...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About ZendeskZendesk is a leading provider of customer service and engagement software. Our mission is to deliver exceptional customer experiences through innovative technology and passionate people.Job DescriptionWe're seeking an experienced Customer Success Manager to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind...

  • Customer Success Leader

    4 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    **About the Role**We are seeking an exceptional Customer Success Leader to join our team in Lisbon, Portugal. As a key member of our Global Scaled Customer Success organization, you will be responsible for leading a team of Customer Success Managers (CSMs) focused on driving customer experience, adoption, optimization, and retention.About Zendesk, Inc.At...

  • Strategic Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Company OverviewZendesk, Inc. is a global leader in customer service software, powering billions of conversations with brands worldwide.About the RoleWe are seeking an experienced Manager, Customer Success to lead our Scaled Customer Success team in Lisbon, Portugal. As a key member of our Global Scaled Customer Success organization, you will be responsible...

  • Customer Success Strategist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Lead a High-Performing Team in LisbonWe are seeking an experienced Manager to spearhead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you will play a pivotal role in shaping the team's success and making an immediate impact.About the RoleThis is a unique opportunity for a visionary leader eager to...

  • Customer Success Team Lead

    4 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    At Zendesk, Inc., we're excited to offer an exceptional opportunity for a skilled Customer Success Team Lead to join our Global Scaled Customer Success organization in Lisbon. As a visionary leader, you'll play a pivotal role in shaping the team's success and driving customer experience, adoption, optimization, and retention.About the RoleThis is an...

  • Software Development Leadership Opportunity in Lisbon

    Há 6 dias

    Lisboa, Lisboa, Portugal Brainrocket Tempo inteiro

    We are seeking an experienced Engineering Manager to lead our development team in Lisbon, Portugal. With a strong background in back-end technologies and experience managing engineers or team leads, you will be responsible for directing the back-end technologies of a platform/product. Your leadership skills will be utilized to manage back-end team leads and...

  • Customer Success Manager with Leadership Expertise

    Há 1 mês

    Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    Overview:Pipedrive, a global software company, seeks an experienced Customer Success Manager to lead a team of professionals in Lisbon. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction.About Pipedrive:We believe great products are made by exceptional people. Our team embodies our core values, and we hire based...

  • Customer Success Ambassador for E-commerce in Lisbon

    3 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking an Italian-speaking customer success ambassador to join our team in Lisbon. As a key player in our e-commerce sector, you will be responsible for cultivating positive relationships and ensuring satisfaction of Italian-speaking customers.About the Role:As a customer success ambassador, you will engage with Italian-speaking customers across...

  • Customer Support Specialist in Lisbon Opportunity

    4 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Discover Your Career Growth PotentialLisbon, a city that seamlessly blends traditional and modern charm, is the ideal destination for individuals seeking a dynamic work environment. As an International Customer Service Agent, you will be part of a multicultural team dedicated to delivering exceptional customer experiences.Your responsibilities and impact as...

  • International Customer Service Representative Opportunity in Lisbon

    4 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Spain Tempo inteiro

    Lisbon, a vibrant European capital, offers an exciting opportunity for a dynamic professional looking to build a successful career. Imagine working in a city filled with excellent career opportunities, rich cultural experiences, and a warm climate all year round.As an International Customer Service Agent, you will be responsible for providing high-quality...

  • Customer Support Specialist in Lisbon

    3 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a dynamic French-speaking Customer Support Specialist to join our team at Cross Border Talents in Lisbon, Portugal. This exciting opportunity offers a chance to advance your career while immersing yourself in the vibrant lifestyle of this beautiful city.As a Customer Support Specialist, you will be responsible for delivering exceptional...

  • Customer Service Representative Opportunity in Lisbon

    1 semana atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team in Lisbon. As a key member of our international team, you will be responsible for providing exceptional customer service and support to our clients.This is an exciting opportunity to work with a multinational organization that values its employees and offers a...