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Há 1 mês
We are seeking an Italian-speaking customer success ambassador to join our team in Lisbon. As a key player in our e-commerce sector, you will be responsible for cultivating positive relationships and ensuring satisfaction of Italian-speaking customers.
About the Role:
As a customer success ambassador, you will engage with Italian-speaking customers across various channels, addressing inquiries and resolving issues in a timely and professional manner. Your strong communication skills and positive demeanor will enable you to craft personalized customer experiences that drive loyalty and retention.
Key Responsibilities:
- Customer Interaction: Develop and maintain strong relationships with Italian-speaking customers through effective communication and issue resolution.
- Language Proficiency: Utilize your mastery of the Italian language to communicate with clarity and empathy, providing accurate information and expert guidance.
- Issue Resolution: Navigate customer concerns with efficiency and professionalism, ensuring a seamless experience.
- Product Knowledge: Develop a deep understanding of our e-commerce offerings, providing valuable insights and expert guidance to customers.
- Collaboration: Contribute to the continuous improvement of our services and processes, leveraging your agility and adaptability in a dynamic environment.
Qualifications and Requirements:
- Italian Fluency: Mastery in spoken and written Italian is essential for this role.
- Customer-Centric Approach: A strong customer-centric approach and excellent communication skills are crucial for success in this position.
- Adaptability: The ability to adapt to evolving customer needs and industry trends is vital for this role.
Benefits:
- On-Site Work in Lisbon: Enjoy the opportunity to immerse yourself in Lisbon's culture and vibrant atmosphere.
- Relocation Package: We offer a comprehensive relocation package, including flight tickets to Lisbon and accommodation assistance.
- Competitive Compensation: Our competitive salary reflects the value we place on your expertise and dedication.
- Health and Life Insurance: Comprehensive coverage for health and life insurance ensures your well-being and security.
We estimate the annual salary for this role to be around €35,000 - €45,000, depending on experience and qualifications. If you are excited about the prospect of joining our e-commerce community in Lisbon, please submit a comprehensive application, including your CV.
