Global Customer Service Ambassador in Lisbon

Há 20 horas


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Summary:

As a Global Customer Service Ambassador in Lisbon, you will be responsible for serving as a trusted consultant for partners, helping them develop and optimize their channels. This role requires driving platform usage and content creator adoption of various tools and features, detecting and comprehending customer objectives to provide tailored solutions, and utilizing expertise in key platform features to connect customer needs to available tools.

About the Role:

This is an exciting opportunity to take your career to the next level in a vibrant and multicultural environment in Lisbon, Portugal. You will be part of a dynamic team in a full-time position with a rotational shift pattern, Monday to Friday, from 08:00 to 17:00.

Responsibilities:

  • Serving as a reliable consultant for partners, helping them develop and optimize their channels.
  • Driving platform usage and content creator adoption of various tools and features.
  • Detecting and comprehending customer objectives to provide tailored solutions.
  • Utilizing expertise in key platform features to connect customer needs to available tools.
  • Managing a high volume of potential clients daily through video calls, emails, and phone calls.
  • Prioritizing and managing portfolios, identifying opportunities and following up with content creators over time.

Requirements:

  • Language Skills: Fluent in Turkish and English (C1 level).
  • Social Media Knowledge: Responsible for evaluating online social media, web page content, and advertising, adhering to evolving criteria.
  • Analytical Skills: Ability to generate structured intelligence reports for stakeholders using relevant information.

What We Offer:

  • Employment Contract: Portuguese employment contract for peace of mind.
  • Holiday Compensation: Enjoy a compensation day for working on Portuguese public holidays.
  • Generous Leave: 22 days of holiday entitlement per year.
  • Work Hours: 40 hours per week (8 hours a day with an additional lunch break) on a rotational shift pattern, Monday to Friday, from 08:00 to 17:00.
  • Dynamic Team: Be part of a multilingual, multicultural, and creative team with a positive atmosphere.
  • Professional Development: Access to guidance and tools to help you reach your full potential.
  • Accommodation Support: Accommodation in a single room in one of the shared company apartments for international candidates.
  • Free Language Classes: Enjoy free Portuguese classes, water sports activities, soft trekking, and much more.

Estimated Salary: €28,000 - €35,000 per annum, depending on experience.



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