Global Customer Service Ambassador
Há 4 dias
We are seeking a highly skilled and customer-focused individual to join our team as a Global Customer Service Ambassador. Based in Lisbon, Portugal, this role will involve providing exceptional support to customers across various channels.
Key Responsibilities- Customer Communication: Respond to customer inquiries through phone, email, and chat, ensuring clear, friendly, and professional communication in Dutch.
- Product Support: Assist customers with product-related questions, order management, and general inquiries, demonstrating a deep understanding of our offerings.
- Troubleshooting: Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution and exceeding customer satisfaction expectations.
- Record-Keeping: Maintain detailed records of customer interactions, feedback, and resolutions in our CRM system, facilitating seamless collaboration and knowledge sharing.
- Team Collaboration: Work closely with team members and other departments to enhance customer satisfaction and address common issues, fostering a culture of continuous improvement.
- Professional Development: Stay updated on product knowledge and industry trends to provide informed assistance to customers, participating in training and development programs to enhance skills and knowledge.
- Language Skills: Native Dutch speaker with strong communication skills, with B2 level proficiency in English; knowledge of additional languages is a plus.
- Experience: Previous experience in customer service or a related field is preferred, demonstrating a track record of success in resolving complex customer issues.
- Skillset: Excellent problem-solving skills, a customer-focused approach, ability to work independently and as part of a collaborative team, and proficiency in using computer systems and software applications.
- Passion: A genuine passion for helping customers and delivering exceptional service, driving business growth and customer loyalty.
- Competitive Salary: A competitive salary, including performance-based bonuses, reflecting the value we place on your expertise and dedication.
- Ongoing Training: Comprehensive training and continuous support to ensure your success in the role, staying ahead of industry trends and best practices.
- Employee Benefits: Employee benefits, including health insurance, wellness programs, and discounts on various services, promoting work-life balance and overall well-being.
- Career Advancement: Opportunities for career advancement and professional development within the company, empowering you to reach new heights and explore new challenges.
- Vibrant Work Environment: A vibrant and inclusive work environment in the beautiful city of Lisbon, offering a unique blend of professional growth and personal fulfillment.
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