Global Customer Service Ambassador

Há 2 dias


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

About Us

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Ttec is a global leader in customer experience and technology, dedicated to making customers happy since 1982.

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Your Role

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We are seeking a skilled French-English Customer Service Representative to join our team in Sofia, Bulgaria. As a Global Customer Service Ambassador, you will play a key role in delivering exceptional customer experiences through various communication channels.

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Key Responsibilities

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  • Provide top-notch customer service via phone, email, and chat, ensuring that customers feel valued and supported.">
  • Resolve order-related issues efficiently and effectively, demonstrating empathy and problem-solving skills.">
  • Stay up-to-date with the latest technology and trends, applying your knowledge to improve customer interactions.">
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Requirements

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  • At least 6 months of experience in customer-facing roles, preferably in retail, contact centers, or similar industries.">
  • Strong written and verbal communication skills, including grammar and spelling in French-English.">
  • Excellent teamwork and adaptability skills, with a willingness to learn and grow with our company.">
  • A passion for helping others and providing exceptional customer experiences.">
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What We Offer

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  • A competitive salary of $30,000 - $40,000 per annum, based on your experience and qualifications.">
  • A comprehensive benefits package, including health insurance, paid time off, and relocation assistance (if applicable).">
  • Ongoing training and development opportunities to help you grow professionally and personally.">
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.">
  • The chance to work with a global team of passionate individuals who share your commitment to customer excellence.">
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About Ttec

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Ttec is an equal opportunity employer that celebrates diversity and promotes inclusivity. We believe that our differences are what make us stronger, and we're committed to creating a workplace where everyone feels valued and empowered to succeed.



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