Customer Service Experience Ambassador in Lisbon
3 semanas atrás
Catawiki is a one-of-a-kind marketplace for buying and selling special objects. With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects.
Salary & BenefitsA competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience. Plus, health insurance from day one, a work from home allowance, commuting benefits, and an amazing office in the heart of Lisbon.
Job DescriptionAs a Customer Service Experience Ambassador, you'll engage and delight our customers by solving complex challenges and managing disputes and complaints. You'll make sure customer queries are addressed and resolved in a timely manner via diverse channels. When there's a dispute between a seller and a buyer, you'll mediate between the customers and find a solution that works for both.
Required Skills & QualificationsTo succeed in this role, you'll need:
- Professional speaking and writing skills in English; strong communication skills.
- Strong analytical and critical thinking skills.
- Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.).
- Ability to quickly switch between various customer channels like phone and email communications.
- Ability to positively interact with your team and other departments.
We offer a range of benefits to support your well-being and career growth, including:
- Health insurance from day one.
- A work from home allowance to help with your monthly household bills.
- Commuting benefits to get you to and from our office.
- An amazing office in the heart of Lisbon.
- Create a visible impact by working at scale in a global organisation that serves millions of customers across 80+ categories.
- Learn and grow with us through our learning and development initiatives.
- A culture of connection defines us - we're a passionate, diverse and collaborative team of Catawikians and 60+ nationalities.
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