Customer Service Ambassador in the Netherlands

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Work as a Customer Service Ambassador in Lisbon, Portugal

We are seeking an exceptional customer service professional to join our team at Cross Border Talents in Lisbon. As a Dutch-speaking customer service ambassador, you will be responsible for providing top-notch support to our clients via phone, email, and chat.

About the Role:

  • Respond to customer inquiries and provide clear solutions through various communication channels.
  • Assist with product-related questions, technical troubleshooting, and order management.
  • Evaluate complex issues and escalate them to the relevant team when necessary.
  • Maintain high customer satisfaction by offering proactive and personalized support.
  • Document customer interactions and resolutions accurately in our CRM system.

Requirements:

  • Native or fluent proficiency in Dutch (C2 level).
  • Strong communication skills in English (minimum B2 level).
  • Excellent problem-solving abilities and attention to detail.
  • Ability to adapt to a rotational schedule, including weekends and public holidays.

What We Offer:

  • A competitive salary of approximately €35,000 per year, based on industry standards and your location in Lisbon.
  • A comprehensive benefits package, including private health insurance.
  • Paid training to help you excel in your role.
  • A multicultural and dynamic work environment.
  • Opportunities for career growth within our company.

Work Schedule:

Our office is open Monday to Friday from 08:00 AM to 08:00 PM, with rotational shifts. On Saturdays and Sundays, we operate from 08:00 AM to 05:00 PM, also with rotational shifts. You will have two days off per week, which will be decided in advance to ensure a smooth workflow.



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