Customer Service Ambassador for the Turkish Market

1 dia atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
About Cross Border Talents

At Cross Border Talents, we are committed to delivering exceptional customer service and providing innovative solutions to our clients. Our team is passionate about building strong relationships with customers from diverse backgrounds.

About the Role

We are seeking a highly motivated and skilled Customer Service Representative to join our growing team in Lisbon. As a Customer Service Ambassador for the Turkish Market, you will be responsible for providing top-notch support to our customers via free phone lines in Turkish and English.

What You Will Be Doing:

  • Respond to customer inquiries in a timely and efficient manner, using your excellent communication skills to resolve issues promptly.
  • Record customer interactions, feedback, and complaints accurately, ensuring seamless service experience.
  • Handle and resolve customer complaints following our clear escalation policies, maintaining customer satisfaction at every step.
  • Ensure all customer queries are resolved within agreed SLAs, providing quick and effective solutions.
  • Troubleshoot issues using open-ended questions, support materials, and your growing knowledge of our systems.
  • Offer solutions to frequent customer concerns and contribute to the improvement of our knowledge base.

Requirements:

  • Fluency in Turkish, with a good level of English (B2 or higher).
  • A problem-solver with strong troubleshooting skills and the ability to think on your feet.
  • A team player who thrives in an international, collaborative environment.
  • Previous experience in customer service is a plus but not essential – we provide comprehensive training.

Why Portugal?

  • Enjoy a work-life balance in a country renowned for its laid-back lifestyle, stunning beaches, and affordable living.
  • Join a thriving tech hub in the heart of Europe's vibrant industries.
  • Choose from hybrid or remote roles, or enjoy an on-site experience in one of Portugal's top cities.
  • Take advantage of a comprehensive relocation package for EU candidates, making it easy to start your adventure in Portugal.

What We Offer:

  • Competitive salary: €35,000 - €45,000 per annum, depending on experience.
  • Flexible working options (on-site, hybrid, or remote).
  • A dynamic and international team, with growth opportunities in a global company.
  • Access to professional development programs, training, and career advancement.

Location: Lisbon, Portugal


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