Content Moderator Specialist

Há 7 dias


Porto, Porto, Portugal Speakit Tempo inteiro

Seeking a highly skilled Content Moderator Specialist to join our team at Speakit. As a Content Moderator, you will play a critical role in ensuring the quality and integrity of our social media services.

About Us

We are a leading BPO worldwide, committed to delivering exceptional service to our clients. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.

Salary

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.

Job Description

In this role, you will be responsible for:

  • Reviewing, auditing, and moderating content from end customers and copyright holders;
  • Ensuring that all content meets our guidelines and policies;
  • Analyzing reports and providing high-quality feedback to our clients;
  • Making autonomous decisions on sensitive or business-critical issues;
  • Providing exceptional customer service and support to our clients and users.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluent verbal and written skills in German (C1 or C2);
  • Fluent verbal and written skills in English (B2);
  • Availability to work in rotating shifts (24/7);
  • Strong customer service orientation skills;
  • Tolerance for repetitive work in a fast-paced environment;
  • Ability to multitask, think critically, and communicate effectively.
Benefits

We offer a competitive benefits package, including:

  • Competitive salary with bonus opportunities;
  • Paid time off and holidays;


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