Marketing Executive

Há 7 dias

Leça do Bailio, Porto, Portugal FedEx Group Tempo inteiro

Company Overview

FedEx Group is a global leader in logistics and transportation, with a mission to deliver the most important packages of someone's day. With a presence in over 220 countries and territories, we connect people and businesses around the world.

Salary

We offer an attractive compensation package that reflects your skills and experience.

Job Description

Research Planning & Strategy

  • Develop research plans that align with business goals, including identifying key research questions, selecting appropriate methodologies, and establishing timelines.

Conduct User Research

  • Plan, execute, and analyze a variety of research methods (e.g., usability testing, user interviews, surveys, contextual inquiries) to understand user behavior, motivations, and needs.

Synthesize Findings

  • Translate research data into actionable insights, personas, journey maps, and other documentation to support product strategy and design decisions.

Collaboration & Stakeholder Communication

  • Work closely with cross-functional teams, including service designers, customer journey owners, and developers, to communicate research findings and advocate for user-centered design.

Prototype Testing & Iteration

  • Design and test low- and high-fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation.

Required Skills and Qualifications

  • A deep understanding of and empathy for user needs, and the ability to translate this into actionable design improvements.
  • Expertise in both qualitative and quantitative research techniques, including usability testing, A/B testing, ethnographic studies, and more.
  • Proficient in prototyping tools (e.g., Figma, Sketch, Axure) to create wireframes, mockups, and service prototypes for testing and iteration.
  • Ability to interpret complex data and draw meaningful conclusions that drive decision-making.
  • Excellent verbal and written communication skills to present findings clearly and persuasively to diverse audiences.

Benefits

  • An attractive compensation package.
  • Training to get you started and on-the-job learning opportunities.
  • Extensive learning resources to further develop your skills and knowledge.
  • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract).
  • Employee Assistance Program for you and your family in difficult life situations.
  • Employee reduced-rate shipping.
  • Great career opportunities.
  • FedEx is one of the world's most admired companies and trusted brands year after year.

Others

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

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