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Technical Solutions Specialist

1 semana atrás

Oeiras, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

We are seeking a skilled Technical Solutions Specialist to join our team at Cisco Systems, Inc. in Oeiras, Portugal.

This role will involve working with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.

About the Role

As a Technical Solutions Specialist, you will be responsible for engaging with customers to plan and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.

You will need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture.

Key Responsibilities
  • Guide customers on deploying and implementing the ThousandEyes product
  • Implement ThousandEyes in customer environments in an efficient and cost-effective manner
  • Engage with customers to deliver product implementation and integration services
  • Lead many projects concurrently understanding current and future action items
  • Delivery of training and industry best practice discussions
  • Build value-based relationships with customers, leading to referral and renewal
  • Leverage enterprise data analytics to track and report on customer engagement
  • Contribute to best practice creation and maintenance
  • Track and report on utilization and work performed
  • Special projects as assigned
Requirements
  • A standout 'customer first' attitude
  • Bachelor's or advanced degree in a technical field, or equivalent working experience
  • At least 3-5 years working in a customer-facing role
  • Project management and consulting experience mandatory
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
  • Experience with Cloud/SaaS software products is a plus
  • Experience maintaining or implementing LAN/WAN environments
  • Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
  • Outstanding communication and problem-solving skills
  • Deep technical acumen
  • Enjoy a fast-paced, multifaceted environment
  • Able to prioritize and accomplish tasks in tight timeframes
  • English and Portuguese written and spoken communication skills (at C1/native level)