Digital Business Solutions Specialist

Há 2 dias


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

We're seeking a Digital Business Solutions Specialist to join our team at Boundlessfellows. This role is a full-time remote position based in New South Wales, Australia.

As a Digital Business Solutions Specialist, you'll be responsible for providing exceptional customer support to our clients. Your primary goal will be to ensure that our customers achieve success with our products. You will use your product knowledge and support experience to create customer experiences that not only resolve customer issues but also advocate for our brand.

Your daily tasks will include:

  • Answering customer queries concurrently in live chat and responding to customer-submitted email requests
  • Guiding customers through the process of getting started with our products, including website setup, adding site content, and design options
  • Independently meeting targets across Quality, Productivity, and Customer Satisfaction in email and live chat
  • Learning about new product features and improvements related to the Squarespace platform
  • Identifying isolated customer experiences and escalating important issues

To succeed in this role, you'll need:

  • Open availability to work a 38-hour work week that spans weekends and holidays as our customers need us
  • 1+ years of customer-facing experience in a similar role (retail, hospitality, online support)
  • Bilingual fluency in English and Keigo-style Japanese, with comfortability providing support in both languages
  • Expertise in written communication and the ability to spot spelling and grammar errors
  • Proficiency in decoding conversations, identifying the cause, and aligning on end goals
  • Capability of prioritizing competing requests
  • Familiarity with the Squarespace platform
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused

We offer a competitive salary of AU$65,000 - AU$80,000 per annum, depending on experience, plus benefits and perks, including:

  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Flexible paid time off
  • All statutory leaves, as required
  • Equity plan for all employees
  • Education reimbursements
  • 6 Global Employee Resource Groups (ERGs)

About Boundlessfellows: We are a company dedicated to empowering entrepreneurs to build brands and businesses online. Our suite of products includes websites, domains, ecommerce, marketing tools, and more. With offices in New York City, Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia, we're a global team of over 1,700 people. At Boundlessfellows, we're committed to equal employment opportunity and celebrate diversity in our employees and customers.



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