Digital Solutions Specialist

Há 7 dias


Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online.

We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.

Our team of more than 1,700 is headquartered in New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.

As a Digital Solutions Specialist - Global Customer Support, you will be responsible for providing timely support to our global customer base.

Main Responsibilities:

  • Respond to customer-submitted live chats and emails in a timely manner
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
  • Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat
  • Stay up to date on new product features and improvements
  • Identify isolated customer experiences and escalate important issues

Requirements:

  • Bilingual fluency in English and Portuguese (Brazilian)
  • 1+ years customer-facing experience in a similar role
  • Expertise with written communication and the ability to spot spelling and grammar errors
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals
  • Capability of prioritizing competing requests
  • Familiarity with the Squarespace platform
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused

Benefits:

  • $70,000 - $90,000 annual salary
  • Health insurance with 100% covered premiums for you and your dependent children
  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Commuter benefit in the form of reduced tax
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)
  • Free lunch and snacks

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