Quality Assurance Specialist
Há 4 dias
We are seeking a proactive Quality Assurance Specialist to join our team at Eugenia Talent. As a Quality Assurance Specialist, you will be responsible for ensuring that all processes meet customer criteria.
The Key Responsibilities of this role include:
1. Conducting assessments to check for adherence to customer requirements.
2. Identifying trends and implementing data-driven solutions.
3. Working in a project-based approach to improve quality and efficiency.
4. Analyzing large datasets using business intelligence tools to create reports for stakeholders.
5. Communicating with management to identify areas for improvement and implement changes.
6. Monitoring interactions to ensure quality and consistency of processes.
7. Collaborating with the training team to maintain compliance with company policies.
To succeed in this role, you will need:
1. Excellent communication skills in English and proficiency in German.
2. Experience in quality or a call center environment (a plus).
3. Strong verbal and written communication skills.
4. Proficiency in Google tools: Docs, Slides, Spreadsheets, etc.
We offer a dynamic work environment and opportunities for growth and development.
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